topic Re: Fusion360 Not Connected to Internet On Launch in Fusion Support Forum

Fusion360 Not Connected to Internet On Launch

adam.haneyB4CSH — Thu, 14 Oct 2021 23:31:08 GMT

All,

I have ran the auto-cleaner .exe multiple times to do a "clean uninstall", fully re-installed via Product Download Page, and repeatedly get this error.

Internet connection is via 5G MiFi. No issues with browsing or logging into Autodesk account via browser.

This is preventing me from accessing Fusion360 IDE and working.

Please see attached logs.

Re: Fusion360 Not Connected to Internet On Launch

RajkumarIlanchelian — Fri, 15 Oct 2021 00:04:22 GMT

@adam.haneyB4CSH The logs shows an error Failed to connect to ui-dls360.autodesk.com port 443: Timed out

Are you able to access ui-dls360.autodesk.com

Re: Fusion360 Not Connected to Internet On Launch

adam.haneyB4CSH — Fri, 15 Oct 2021 00:21:05 GMT

@RajkumarIlanchelian

Rajkumar,

Thank you. Yes sir, I am able to access that URL:

Status of HTTP Request: 200

Results below:
{"APP_MONIKER": "fjs-c-uw2", "Status": "OK"}

Re: Fusion360 Not Connected to Internet On Launch

RajkumarIlanchelian — Fri, 15 Oct 2021 00:24:36 GMT

Hmmm. Can you try launching Fusion without Internet and once it launches, turn back the internet on? Does it now connect?

Can you try to restart the MiFi device if you have not already and see if that helps? I assume you have been using the 5G MiFI before and launched Fusion without any issues before?

Re: Fusion360 Not Connected to Internet On Launch

adam.haneyB4CSH — Fri, 15 Oct 2021 00:45:59 GMT

@RajkumarIlanchelian

After restarting MiFi, I now get the error that "There was an error while logging in to Fusion 360" rather than no internet connection error.

EDIT: After signing in, I am able to get into Fusion 360. However, none of my model data is in the folders. It said I was "Working online"; however, now I cannot go back online.

Re: Fusion360 Not Connected to Internet On Launch

RajkumarIlanchelian — Fri, 15 Oct 2021 00:49:50 GMT

@adam.haneyB4CSH Ok. I see that your post has been edited a couple of times. Based on what I am reading last, when you say you cannot go back online, is the Fusion job status showing that you are offline?

Re: Fusion360 Not Connected to Internet On Launch

adam.haneyB4CSH — Fri, 15 Oct 2021 00:56:21 GMT

@RajkumarIlanchelian

Yes, I apologize for the edits.

Yes, as of now, the icon in the top-right shows that the program is offline: "Working Offline - No Connection".

Re: Fusion360 Not Connected to Internet On Launch

adam.haneyB4CSH — Fri, 15 Oct 2021 01:13:44 GMT

@RajkumarIlanchelian

These are the latest log files:

Edit: I have also just switched to another wireless network from a separate business. I have internet connection via browser, but still Fusion says it is not online.

This all seemed to occur after applying an Update (downloaded from Official website) because it said online connections would not be possible after some upcoming date if not updated.

However, I have done multiple uninstalls and full installs tonight to resolve problem.