topic Re: "Educator" access for supported competitions ended with no email, no way to renew? in Fusion Support Forum

"Educator" access for supported competitions ended with no email, no way to renew?

alan.glaser — Tue, 19 Oct 2021 16:15:23 GMT

Hi all,

I'm a mentor for a FIRST Robotics Competition team. We've been using Fusion 360 for CAM for a few years and love it.

When I just tried to start Fusion, I was told my educator access had expired. I have not received an email notifying me of this (I've searched all inboxes, spam folders, trash and archive folders, etc.) and so far I've been unable to figure out how to renew. My "personalized banner" page just says "Hi Alan," and nothing further (screenshot attached).

Any thoughts on how to proceed from here?

Thanks!

Re: "Educator" access for supported competitions ended with no email, no way to renew?

gabe.anderson — Tue, 19 Oct 2021 21:11:03 GMT

Hi @alan.glaser,

Sorry for the confusion and thanks for sharing here. Maybe it's cut off in your screenshot, but do you see a "Get product" button at the bottom of the Fusion 360 product card? After you click that, you should see it change to "ACCESS." If you click that, it should renew your entitlement to Fusion 360.

If you don't see "Get product" button, could you please try reloading the page and see if it appears?

Does that do the trick?

Re: "Educator" access for supported competitions ended with no email, no way to renew?

alan.glaser — Tue, 19 Oct 2021 22:04:01 GMT

@gabe.anderson that did the trick! Thank you for the quick response!

Best,

Alan

Re: "Educator" access for supported competitions ended with no email, no way to renew?

gabe.anderson — Thu, 21 Oct 2021 21:06:48 GMT

Great to hear, @alan.glaser, and thanks for confirming!