topic Re: Fusion crashes after 10 seconds working online in Fusion Support Forum

Fusion crashes after 10 seconds working online

jezek.jaroslav — Thu, 21 Oct 2021 06:14:21 GMT

Hello, I'm facing strange behavior since Yesterday.

When I start Fusion and let it be online, it starts to download update. When on 4% fusion crashes without any notice.

When I switch it to work offline before it crashes, and than put it online again, it stays alive, but the update won't download anymore.

Any suggestions what to look for?

Thanks

Re: Fusion crashes after 10 seconds working online

sanjana.shankar.goli — Thu, 21 Oct 2021 06:55:20 GMT

Hi @jezek.jaroslav ,

Thank you for reporting this. Please uninstall and reinstall Fusion 360 and see if it helps.

Please let us know:

1. Does the crash show a report to submit? If it does please do submit the crash.
2. Before you uninstall would it be possible to follow the below article and collect/post your log files?
https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How...

Re: Fusion crashes after 10 seconds working online

jezek.jaroslav — Thu, 21 Oct 2021 07:40:54 GMT

Hello,

thanks, re-install helped

Re: Fusion crashes after 10 seconds working online

sanjana.shankar.goli — Thu, 21 Oct 2021 07:45:48 GMT

Thanks for the update. If you could collect the log files before the uninstall can you please share them here?

Re: Fusion crashes after 10 seconds working online

jezek.jaroslav — Thu, 21 Oct 2021 09:54:00 GMT

I'm sorry. I have been faster in doing than reading... I haven't saved the log files and reinstalled already...

Re: Fusion crashes after 10 seconds working online

Phil.E — Wed, 27 Oct 2021 17:27:23 GMT

(For anyone who is reading this post looking for a solution)

I'm looking into an issue of crashing on start. There is a workaround. Details below.

If you have time and can help, I need you to please email me a file that is suspected to cause the problem. After that, you can remove the file and Fusion should start normally.

The file is:

NsCloudBrowserCache_autodesk___.dat (the _ will be a number)

It is found here:

C:\Users\[username]\AppData\Local\Autodesk\Autodesk Fusion 360\[long alphanumeric string]

This article (for a different problem) has detailed instructions for finding this file if you have any trouble following the path above.

If you can email me this file please, to phil.eichmiller@autodesk.com it will help greatly in the debugging. After that, please delete this file and restart Fusion 360. Please let me know if this helps.

Thanks, and sorry for any inconvenience.