topic Fusion Crashes when I print - Locks up. in Fusion Support Forum

Fusion Crashes when I print - Locks up.

gobluejd — Mon, 22 Nov 2021 15:17:18 GMT

And causes my system to run out of memory.

gobluejd — Mon, 29 Nov 2021 22:00:20 GMT

Anyone having this issue?

Phil.E — Tue, 30 Nov 2021 21:38:30 GMT

Hi,

I found a couple crash reports from you. Please do send every one of them when you get the chance.

In this case the crash report doesn't show much detail. Could you please try this:

1. Cause the crash again

2. Send the report

3. Gather diagnostic logs (Help > Support and Diagnostics > Diagnostic log files)

4. Paste the logs zip file and report number in a response here.

Thanks in advance. Glad to look into it.

gobluejd — Tue, 30 Nov 2021 21:39:55 GMT

I am actually working with your support team via Zoom. Now.

Phil.E — Tue, 30 Nov 2021 21:45:59 GMT

Thanks. Please let me know if you find the cause (or can share the case number). I'd like to get this fixed in development.

gobluejd — Tue, 30 Nov 2021 21:48:14 GMT

Case Number 18470702. I am talking with Atul Kumar and he has a few guys online helping him.

atul.kumarJEBWD — Thu, 02 Dec 2021 20:17:44 GMT

The root issue that was found in this case was the image file that is attached with the template, once that was removed, the file was able to print.

Another workaround that works is to save the file as pdf and then send to print.