topic Re: I can't get to fully featured hubs. in Fusion Support Forum

I can't get to fully featured hubs.

Anonymous — Wed, 11 Dec 2024 09:32:10 GMT

I can't get to fully featured hubs.

1. I had to create a new account to post on the forum because when I log in to my account I experience endless reloading on any forum page, in any browser and device I log in on
2. When trying to go to fully featured hubs I get the error “Server encountered an unexpected error”. in a window that appears for a second and disappears after clicking on a message from the notification center. When trying to follow the instructions from “I'd like to upgrade but missed the notification. How can I upgrade?“ https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Single-Storage-is-Moving-to-Fusion-Team.html I also get ‘’Server encountered an unexpected error”.” when going to the web client as stated in the first paragraph of the instructions.

How can I fix these two problems? I assume this is an error on your part

Re: I can't get to fully featured hubs.

CGBenner — Wed, 11 Dec 2024 11:29:19 GMT

@Anonymous

Hello, let me look into the forum account issue. What was your original username?

Re: I can't get to fully featured hubs.

Anonymous — Wed, 11 Dec 2024 11:59:32 GMT

Sent you a private message. Thank you

Re: I can't get to fully featured hubs.

CGBenner — Thu, 12 Dec 2024 16:58:55 GMT

@Anonymous

Do you still need help with the second question in your first post?

@RajkumarIlanchelian

Re: I can't get to fully featured hubs.

Anonymous — Thu, 12 Dec 2024 19:23:07 GMT

Yes

Re: I can't get to fully featured hubs.

CGBenner — Wed, 18 Dec 2024 13:32:14 GMT

@RajkumarIlanchelian Do you have any thoughts, or know who we should tag?

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Wed, 18 Dec 2024 15:38:46 GMT

@Anonymous For the hub situation lets start with this.

1. using your original account can you login to https://login.autodesk360.com/login successfully?
2. If you can in then in the top right where you have your profile, what hub is listed as the default? Please share a screen shot of that.

Re: I can't get to fully featured hubs.

c5c77b6d7205c2c — Wed, 18 Dec 2024 16:52:55 GMT

After following the link and logging in with my account, I see this

Re: I can't get to fully featured hubs.

c5c77b6d7205c2c — Thu, 19 Dec 2024 00:32:16 GMT

Edited due to a duplicate

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Thu, 19 Dec 2024 00:39:33 GMT

@c5c77b6d7205c2c @Anonymous Can you direct message me the email that you are using to login please?

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Thu, 19 Dec 2024 01:07:52 GMT

@Andy.Spivey Andy, I will share the email ID with you but any idea why they would be getting this? Will ping you on this one.

@c5c77b6d7205c2c @Anonymous Can you please follow this article in the mean time?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-Server-encountered-an-unexpected-error-when-trying-to-access-a-particular-BIM-360-Team-project-folder.html

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Thu, 19 Dec 2024 01:09:01 GMT

@Anonymous @c5c77b6d7205c2c One more article to try.

Re: I can't get to fully featured hubs.

c5c77b6d7205c2c — Thu, 19 Dec 2024 01:47:27 GMT

I've tried the solutions in this article and they don't work for me. I have tested working on Windows and macOS, the behavior is the same in both cases. If I switch to a new registered account, everything works there. So I can assume that the bug is not on my side since it doesn't show up on the other account

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Thu, 19 Dec 2024 02:02:24 GMT

@c5c77b6d7205c2c This is certainly isolates to this one particular account. I am asking our backend engineering team to take a look at the account. I am sure we should be able to solve this quickly for you.

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Thu, 19 Dec 2024 20:28:10 GMT

@c5c77b6d7205c2c @Anonymous Can you please now use your original login and try again. We do believe the problem should now be addressed.

Re: I can't get to fully featured hubs.

c5c77b6d7205c2c — Thu, 19 Dec 2024 21:04:21 GMT

It worked. But I don't see the button as indicated in the 4th paragraph of the section "I'd like to upgrade but missed the notification. How can I upgrade?" https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Single-Storage-is-Moving-to-Fusion-Team.html

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Thu, 19 Dec 2024 21:32:17 GMT

@c5c77b6d7205c2c @Anonymous @@Awesome. We for step #1 done which is able to get you logged in. For the migration please give me some more time to connect with our engineering team. We knew that once you got in we will but this block but first I wanted to make sure we got the account figured out.

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Fri, 20 Dec 2024 14:37:55 GMT

@Anonymous @c5c77b6d7205c2c Everything in the back end should be addressed. Can you please go ahead and try now?

Re: I can't get to fully featured hubs.

c5c77b6d7205c2c — Fri, 20 Dec 2024 15:08:51 GMT

The fourth step still doesn't work, there is no banner. Perhaps I should wait or follow other instructions?

Re: I can't get to fully featured hubs.

RajkumarIlanchelian — Fri, 20 Dec 2024 15:36:41 GMT

@c5c77b6d7205c2c I am checking with the team.