topic Re: PC Restarts When I Zoom In in Fusion Support Forum

PC Restarts When I Zoom In

Blue_Wings — Fri, 03 Dec 2021 05:51:51 GMT

Hello

My PC restarts when I zoom in on a model. Pretty weird. Not every zoom-in triggers a restarts but I can't go for more than 2 min without the PC suddenly restarting.

I tried different files that I have worked on previously for hours and I tried uploading new files. I also tried uninstalling Fusion and reinstalling it. Same thing. I stress tested the PC using CPU-Z for about an hour and I did not notice any issues. I have been using Fusion on same PC for about 18 months and did not have system related issues.

I also tried to zoom in using the mouse and my SpaceMouse. In both cases the PC restarts after few consecutive zoom operations.

Would appreciate any help.

Thanks

Re: PC Restarts When I Zoom In

Phil.E — Fri, 03 Dec 2021 17:04:35 GMT

This sounds like a hardware fault. The kind of things that make a computer restart are often hardware related, in this case I'd guess GPU. Power cycling is a sign of the computer in an emergency mode.

Could you please gather your graphics diagnostic info, from Help > Support and Diagnostics?

Also, if you are using multiple monitors, try disconnecting all but the main monitor and then try zooming again.

Re: PC Restarts When I Zoom In

Blue_Wings — Fri, 03 Dec 2021 18:02:51 GMT

Hi Phil

Thanks for your reply. My graphics diagnostic info are below:

[GPU Information]
GPU Device: NVIDIA GeForce GTX 1080
GPU RAM: 8192 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: 497.09
GPU Driver Date: 11/27/2021

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

I updated my drivers and now when I launch graphics intensive games (Battlefield 2042) the PC restarts immediately. I think you are spot on to blame this behavior on the graphics card.

I realize this seems to be an issue that's unrelated to Fusion 360 but I would appreciate it if you can point me to the right direction so I can find out exactly what the issue is. Graphics cards are impossible to buy now and the ones are available are sold 3 to 4 time MSRP so I hope I can find a solution that doesn't involve buying new hardware.

Thanks

Re: PC Restarts When I Zoom In

Blue_Wings — Sat, 04 Dec 2021 00:45:20 GMT

This has been solved by removing the GPU from motherboard and reseating it and reconnecting the power cables.

Now everything works perfectly. I also reset the power plan to default.

Thank you @Phil.E for pointing out that it is a GPU hardware issue.