topic Re: Well I thought this was resolved... in Fusion Support Forum

Well I thought this was resolved...

divebomb8KKBX — Wed, 30 Apr 2025 20:08:50 GMT

Autodesk monthly payment was made on April 4th and my Fusion subscription was suddenly deactivated and said expired until late last week. I've asked for either a refund on April or a credit for May and was told NO. Way to treat your customers Autodesk.
I'm pretty mad and looking for an alternative program to use now before I get billed again.

Re: Well I thought this was resolved...

CGBenner — Wed, 30 Apr 2025 20:25:29 GMT

@RajkumarIlanchelian

Can you please have a look into this?

Re: Well I thought this was resolved...

CGBenner — Thu, 08 May 2025 13:03:22 GMT

@divebomb8KKBX @RajkumarIlanchelian

Hi, circling back to see if this was ever resolved?

Re: Well I thought this was resolved...

RajkumarIlanchelian — Thu, 08 May 2025 14:50:53 GMT

@divebomb8KKBX We apologize for your experience. We understand that you have a choice to move to other products but let me know if you are still working with Fusion and I will try to escalate to see what we can do to make it right for you.

Re: Well I thought this was resolved...

divebomb8KKBX — Thu, 08 May 2025 19:12:37 GMT

I am because you just took another months payment. Making it right is giving me money back for April when I couldn't effectively use Fusion is the only real fix as far as I'm concerned.

Re: Well I thought this was resolved...

RajkumarIlanchelian — Thu, 08 May 2025 19:23:42 GMT

@divebomb8KKBX I am escalating to see what we can do. Will update here over text day or two.

Re: Well I thought this was resolved...

RajkumarIlanchelian — Thu, 08 May 2025 21:28:33 GMT

@divebomb8KKBX Can you please direct message me the email ID used to register your Fusion account?

Re: Well I thought this was resolved...

RajkumarIlanchelian — Tue, 20 May 2025 17:53:26 GMT

@divebomb8KKBX Thank you for your patience. You should be receiving an email shortly (may already be in your inbox) on making this right for you. Please let us know if you have any questions.