topic Re: Why can't I upload my CSV file? in Fusion Support Forum

Why can't I upload my CSV file?

rdoneganNJSHR — Mon, 20 Dec 2021 20:00:19 GMT

This may not be the right place to ask this question, but I am trying to invite a number of students to Fusion 360 (I am an educator and already have verified my own access) and cannot upload the CSV file and so cannot invite students. I don't get an error, just nothing happens when I click on "upload CSV." Getting students logged into Fusion seems to be unnecessarily difficult. If anyone can help, I'd appreciate it!

Rachel Donegan, Innovation Center, Randolph Union HS, Randolph, Vt.

Why can't I upload my CSV file?

gabe.anderson — Tue, 04 Jan 2022 17:06:21 GMT

Hi Rachel,

Thanks for posting and sorry for the difficulty in inviting your students to access Fusion 360.

When you attempt to add users via Autodesk Account, does the CSV you're uploading follow the format exactly as shown in the "Import to assign" dialog? Here are the row header names you should use:

First name

Last name

E-mail address

And here are some screenshots of the expected experience, based on a test I just did:

After the above "Importing..." step completes, you should see the names of your students appear in the list under "Assigned users."

Does this help?

Re: Why can't I upload my CSV file?

peter.petschek — Tue, 22 Feb 2022 13:01:16 GMT

Hi,

The same problem happens to me, not with Fusion but ACC.

I attached the .CSV file.

Peter

Re: Why can't I upload my CSV file?

gabe.anderson — Thu, 24 Feb 2022 21:23:16 GMT

Hi @peter.petschek,

Thanks for sharing your CSV file. You are missing the header row.

Here are the row header names you need to use:

First name

Last name

E-mail address

Please add the header row exactly as shown, and give it another shot.

I'd also recommend removing your CSV file from your forum post since it contains names and email addresses, and is publicly accessible.

Regards,

Gabe

Re: Why can't I upload my CSV file?

peter.petschek — Fri, 25 Feb 2022 06:05:39 GMT

Hi Gabe,

I influded the header, use commas but I still receive the errrormessage (see attachment).

Peter

Re: Why can't I upload my CSV file?

gabe.anderson — Tue, 01 Mar 2022 19:42:12 GMT

Hi @peter.petschek,

I'm not sure what's wrong with the file, but I did a test simply resaving the document as a .CSV from within Excel and it imported successfully.

Before that, I got the same error as you with the version of the doc you uploaded.

Could you please try resaving the doc or recreating it?

Re: Why can't I upload my CSV file?

peter.petschek — Tue, 01 Mar 2022 21:01:11 GMT

Phil Müller from the Autodesk education team in Munich found the problem:

The problem are the country versions of Excel.

For example if you use the German verison, Exchel changes something ..., we don't know.

The CSV file is not correct and you receive an error.

How can you solve it:

Use Google Sheets, import the .xlsx file.

Convert it in a .csv with comma.

Now manage.autodesk.com give you no longer an error message.

Re: Why can't I upload my CSV file?

gabe.anderson — Tue, 01 Mar 2022 21:53:41 GMT

Hi @peter.petschek,

interesting. Thanks for sharing. I've passed along this feedback to the relevant product team for review.

Thanks,

Gabe

Re: Why can't I upload my CSV file?

tom.holmgrenKBCJU — Tue, 28 Jun 2022 08:54:41 GMT

I had the same issue today when i was trying to import 160 users.
It turned out my Excel exported .CSV with separation " ; " instead of " , "

Re: Why can't I upload my CSV file?

jmpframce — Mon, 23 Jan 2023 09:32:55 GMT

it is my filethat i can t import why

Re: Why can't I upload my CSV file?

sirle.salmistu — Wed, 04 Sep 2024 08:38:41 GMT

Hello,

I have the same issue. I followed the instructions (header names, CSV-file format), but I still get the error message.

Thank you for any advice!

Sirle

Re: Why can't I upload my CSV file?

sesg-autodesk-2018 — Thu, 12 Sep 2024 09:29:07 GMT

I tried all of the above solutions. It still gives me the same error.

Re: Why can't I upload my CSV file?

t_gamelin — Tue, 01 Oct 2024 17:23:44 GMT

Same.

Re: Why can't I upload my CSV file?

t_gamelin — Tue, 01 Oct 2024 18:06:38 GMT

I switched Browsers from Firefox to Chrome and it worked. So, if you are using Firefox, you will get the error.

Re: Why can't I upload my CSV file?

bola5MZ8G — Fri, 08 Aug 2025 13:10:07 GMT

The solution that worked for me. (I tried all formats, browser and all)

I named the file XXXX.CSV.CSV Yes double CSV file extention. Boom, it worked !

Re: Why can't I upload my CSV file?

feL8SQP — Tue, 02 Dec 2025 20:26:05 GMT

I' m having the same problem. The csv-files seems to be ok - but after a long time (~10 Minutes) an errormessage appears "error while uploading - please try again". This did - with several browsers, modifications in file-endings etc.... (the file includes 30 students....)

I followed the steps on the videotutorial "how to setup classroom" and addes a classroom column - that's all. Any ideas? Would be fine 🙂

Thank you

HansM

Re: Why can't I upload my CSV file?

bola5MZ8G — Wed, 03 Dec 2025 08:05:16 GMT

Did you make sure to name the file with an double "csv"? like students.csv.csv

Re: Why can't I upload my CSV file?

t_gamelin — Wed, 03 Dec 2025 17:04:49 GMT

It actually was the browser. For some reason, it will not work with
Firefox. Only Chrome.

Re: Why can't I upload my CSV file?

cocrosby93 — Mon, 19 Jan 2026 20:25:03 GMT

Just wanted to pop in to say that Firefox was my issue, too. Moved over to Edge (ugh) and it imported without any additional changes!