topic Re: Toolbar and timeline UI missing - Mac OS in Fusion Support Forum

Toolbar and timeline UI missing - Mac OS

johannesJGAKQ — Sun, 02 Jan 2022 18:42:33 GMT

Hi,

The toolbar icons and the timeline icons are completely gone from Fusion.

I have tried the following:

- Restart Fusion (multiple times)

- Sign out and in again

- Clear Cache

- Alt-Command-R to restore default layout

- Uninstall Fusion 360 -> Reinstall

- edit the NGlobalOptions file according to this: https://forums.autodesk.com/t5/fusion-360-support/toolbar-missing/td-p/7432800?us_oa=forums-us&us_si=b07aeb68-10d5-483e-83e9-98d0f1147fbd&us_st=nglobaloptions.xml

All to say, nothing works.

Any ideas???

Re: Toolbar and timeline UI missing - Mac OS

mohammed.aliTDPXK — Mon, 03 Jan 2022 09:01:06 GMT

Hello @johannesJGAKQ ,

Can you please try the clean uninstall and see if it works.

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-do-a-clean-uninstall-of-Autodesk-Fusion-360.html

Let me know if this helps, Thanks!

If this does not fix, can you please send me the diagnostic log files?

Re: Toolbar and timeline UI missing - Mac OS

johannesJGAKQ — Mon, 03 Jan 2022 11:09:55 GMT

Hi,

Yes, I tried the clean uninstall as well, but no difference. I can see the tooltips when I hover over where I THINK the icons should be, but the Icons themselves are not visible.

Attached is the diagnostics log.

Wasn't able to embed the Screencast recording directly in the post, but the link is here:

https://autode.sk/3eIrHKH

Re: Toolbar and timeline UI missing - Mac OS

mohammed.aliTDPXK — Tue, 04 Jan 2022 04:19:32 GMT

Thanks @johannesJGAKQ ,

I have shared the log files with the team and get back to you.

Re: Toolbar and timeline UI missing - Mac OS

mohammed.aliTDPXK — Thu, 06 Jan 2022 16:47:01 GMT

Hello @johannesJGAKQ ,

This seems to a isolated issue with your machine, I checked with the team and the team have one suggestion which you can try :

You can try to switch Qt Quick to software mode. In Terminal,

launchctl setenv QT_QUICK_BACKEND "software"

and re-launch Fusion. See if this is working fine for you

If not you can undo the above changes by following below,

Undo the above:

launchctl unsetenv QT_QUICK_BACKEND

Let me know if this helps, Thanks!!

Re: Toolbar and timeline UI missing - Mac OS

johannesJGAKQ — Fri, 07 Jan 2022 08:12:33 GMT

Hi @mohammed.aliTDPXK ,

Yes, that certainly fixed it on my machine. Really appreciate you going above and beyond on this.

Kind regards

Johannes

Betreff: Toolbar and timeline UI missing - Mac OS

p.waespi — Wed, 16 Feb 2022 09:16:10 GMT

after a MAC OS update (Monterey 12.2.1) I got the same problem.

the solution solved the problem

- launchctl setenv QT_QUICK_BACKEND "software" -

many thanks

Betreff: Toolbar and timeline UI missing - Mac OS

p.waespi — Wed, 23 Feb 2022 19:18:10 GMT

got it again after a reboot of the macbook
what's wrong with Fusion360 and OS monterey?