topic Re: Unable to register and renew Fusion 360 license for personal use in Fusion Support Forum

Unable to register and renew Fusion 360 license for personal use

goro164 — Wed, 12 Jan 2022 18:54:04 GMT

Hello everyone,

My Fusion 360 license for personal use has expired and followed the steps like in the previous years to renew it.

When reaching the screen where I need to fill in the personal information ("Complete your Fusion 360 for personal use download") in the provided form, an error message is generated by the browser:

"Marketo form error: failed to load lForms 2.0 Marketo API."

After clicking OK, I am filling in the form, but nothing happens after clicking Next button and cannot move forward to download the new licensed Fusion 360 installation kit.

I have tried the renewal procedure on multiple browsers and also on mobile phone. Same error message, same result.

Please help!

Thank you!

Re: Unable to register and renew Fusion 360 license for personal use

jhackney1972 — Wed, 12 Jan 2022 19:39:00 GMT

I just went through the process up to the download page without issue. I was using Microsoft Edge for the browser. I suggest you clear your cache and turn off an Adblocker.

Re: Unable to register and renew Fusion 360 license for personal use

goro164 — Tue, 18 Jan 2022 09:51:56 GMT

Thank you jhackney1972 for your solution. The Pihole on Raspberry pi i use for ad blocking, was the culprit. After disabling it, everything worked perfectly.

Thank you once again!

Re: Unable to register and renew Fusion 360 license for personal use

ennored — Thu, 08 Sep 2022 01:00:13 GMT

Same issue. No Pihole. No adblock. No VPN. 3 browsers. Cleared cache. No go.

Re: Unable to register and renew Fusion 360 license for personal use

paxhusky — Thu, 08 Sep 2022 01:14:42 GMT

This may be a service issue. I'm having the same problem at this exact same moment, considering you posted less than an hour ago.

Re: Unable to register and renew Fusion 360 license for personal use

emailTNZZF — Thu, 08 Sep 2022 02:12:01 GMT

And the same problem here. New PC, 3 different browsers (Edge, Firefox, Crome) all freshly installed. No Pi-hole, no VPN.

Re: Unable to register and renew Fusion 360 license for personal use

camdoggie2003ENH5V — Thu, 08 Sep 2022 03:34:29 GMT

i also am experiencing this issue. multiple browsers, no fix.

Re: Unable to register and renew Fusion 360 license for personal use

matthewbregg — Thu, 08 Sep 2022 04:07:11 GMT

I am also experiencing this issue.

Re: Unable to register and renew Fusion 360 license for personal use

ezekg — Thu, 08 Sep 2022 05:11:29 GMT

Also experiencing this issue. All browsers and operating systems, even mobile.

Re: Unable to register and renew Fusion 360 license for personal use

ales.radikovsky — Thu, 08 Sep 2022 09:13:03 GMT

The same problem...

Re: Unable to register and renew Fusion 360 license for personal use

daatkrappescht — Thu, 08 Sep 2022 10:14:27 GMT

Hello, I have the same/similar issue. The form button for 'next' didn't work across browsers. It finally did on a Windows, but the license is still 'expiring soon', after mulitple attempts. Any ideas what to do? Thanks.

Re: Unable to register and renew Fusion 360 license for personal use

ennored — Thu, 08 Sep 2022 13:26:36 GMT

I was able to use https://www.autodesk.com/products/fusion-360/personal-download

Still get the error at https://www.autodesk.com/products/fusion-360/personal-form

Re: Unable to register and renew Fusion 360 license for personal use

emailTNZZF — Thu, 08 Sep 2022 14:24:03 GMT

The first link worked for me:

https://www.autodesk.com/products/fusion-360/personal-download

Took me to a page with a 'Download Fusion 360 now' button, that downloaded an installer which then downloaded and installed the application. (Some signing-in required)

Re: Unable to register and renew Fusion 360 license for personal use

ezekg — Thu, 08 Sep 2022 14:34:45 GMT

That doesn't let us renew our personal license, only lets us download the app. Even if reinstalled, I still have an expired personal license and the app is stuck in read-only mode.

Re: Unable to register and renew Fusion 360 license for personal use

James.Youmatz — Thu, 08 Sep 2022 14:39:38 GMT

Hi all,

It looks like the form is, unfortunately, having problems again. We are rapidly working to resolve it. Right now, just to confirm, are you all experiencing an error message around "Marketo" when trying to submit?

Send me an email at james.youmatz@autodesk.com and I will manually fulfill this for you. Please include the email address associated with your Autodesk Account.

Thank you all for your patience as we work towards fixing this form.

Re: Unable to register and renew Fusion 360 license for personal use

eobf737 — Fri, 14 Mar 2025 18:56:21 GMT

Same issue here, only work around I found was to uninstall Fusion 360 completely, clear fusion 360 files from user\app data and then reinstall Fusion 360.