topic Re: student using chromebook gets black screen after the percent count on startup in Fusion Support Forum

student using chromebook gets black screen after the percent count on startup

Michael_lafond — Fri, 21 Jan 2022 14:36:49 GMT

Hi Folks:

I have a student who was using Fusion just fine yesterday on a chromebook. Today when he tries to open it the screen that shows the percent count comes up. Normally the percent count takes awhile and goes up to 60ish percent before jumping to 100% and moving on to the next screen. His only counts to about 5% and then jumps to 100% and the next screen is just black. It doesn't move on to the next screen.

Re: student using chromebook gets black screen after the percent count on startup

Michael_lafond — Fri, 21 Jan 2022 14:58:57 GMT

The school based IT guy got it. clear browser history. We also had him turn off extensions and log out and log back in.

Re: student using chromebook gets black screen after the percent count on startup

RajkumarIlanchelian — Fri, 21 Jan 2022 15:16:58 GMT

@Michael_lafond Did the restart and browser cache help?

Can you please provide the system specification of the machine we are seeing this?

Re: student using chromebook gets black screen after the percent count on startup

Michael_lafond — Fri, 21 Jan 2022 15:30:21 GMT

Dell 3100 chromebook.