topic Re: Instant crash when opening models in Fusion Support Forum

Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 21:40:31 GMT

Since the update, just updated today, fusion crashes and closes instantly when I try to open a model. Not good!

Re: Instant crash when opening models

RajkumarIlanchelian — Wed, 26 Jan 2022 21:50:52 GMT

@mlangN8XKB I assume you have manufacturing tool paths in your design. If so can you open a black document, go into the manufacturing workspace and select 2D contour ? Does it crash? If it does not can you see which operation does?

This sounds like the issue discussed in this thread - https://forums.autodesk.com/t5/fusion-360-support/fusion-360-v2-0-12157-crashes-when-opening-files-saved-in-v2-0/m-p/10905332#M142389

If you can find which operation is crashing and if you can attach the NGlobalOptions.xml -C:\Users\user\AppData\Roaming\Autodesk\Neutron Platform\Options\Your ID\

We should be able to correct it and get you going. We Arte actively working to find root cause and fix the root of the problem.

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 21:58:16 GMT

OK, so it would seem only models with tool paths are crashing. 2d adaptive crashes on a blank

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:02:03 GMT

Here's the file

Re: Instant crash when opening models

RajkumarIlanchelian — Wed, 26 Jan 2022 22:03:07 GMT

@mlangN8XKB From the file location I sent you above, there is an entry for 2D adaptive in the xml that needs to be deleted. Once you make this edit and login to Fusion again, this should be addressed. If you are not comfortable making this change, if you attach the file I can do the same and pass it on to you.

As mentioned, we are looking at the root cause of this as priority to understand what is happening.

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:04:44 GMT

Will I be able to use the 2d adaptive toolpath?

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:08:46 GMT

Which of the folders should be there?

Re: Instant crash when opening models

RajkumarIlanchelian — Wed, 26 Jan 2022 22:17:28 GMT

@mlangN8XKB The file that you sent me is likely from the wrong location. Regarding the 2 folders, I assume you log into this machine with 2 different accounts? Do you know which of these accounts is having this issue? based on the account you will need to get into its respective folder and send in the xml file (or modify that file).

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:28:10 GMT

this is the closest thing i can find

adaptive2d UserName="adaptive2d" Value="<Parameters><Parameter expression="tool_feedPerTooth * tool_numberOfFlutes" name="tool_feedCutting"/><Parameter expression="26.4834in/min" name="tool_feedEntry"/><Parameter expression="280in/min" name="noEngagementFeedrate"/><Parameter expression=".002in" name="tolerance"/></Parameters>"

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:36:01 GMT

So deleting the above worked but I'm getting these tool paths showing on a blank document that come from the model that was crashing...

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:37:54 GMT

And they never go away on the model that was crashing

Re: Instant crash when opening models

RajkumarIlanchelian — Wed, 26 Jan 2022 22:43:40 GMT

@mlangN8XKB Here is the steps that are required:

Open Fusion/(Sign in if needed)
Go to C:\Users\user\AppData\Roaming\Autodesk\Neutron Platform\Options\USER ID
Replace the NGlobalOptions.xml
Close Fusion on the machine
Launch Fusion
Now this should work correctly on subsequent logins as well
This essentially sets to 2d adaptive parameter to system defaults. You have to set it up again for this operation to set up user parameters again.

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 22:51:08 GMT

C:\Users\user\AppData\Roaming\Autodesk\Neutron Platform\Options\USER ID

as shown in the screenshot \USER ID isn't there. It's two additional folders.

2dadaptive doesn't exist, either all I found was what I posted above. I took a stab at deleting that and it seems to have worked as far as the crashing goes but now i get the tool path shadows shown above on both the file that had previously crashed as well as a blank file.

how do i fix that??

Re: Instant crash when opening models

RajkumarIlanchelian — Wed, 26 Jan 2022 23:32:28 GMT

@mlangN8XKB @Can you please post the xml from “2EA….” Folder. This is the one that has todays time stamp per your image.

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 23:34:45 GMT

deleting the above in the newer time stamped folder seems to have resolved the issue.

Re: Instant crash when opening models

RajkumarIlanchelian — Wed, 26 Jan 2022 23:42:49 GMT

Glad to know this resolved the issue. As mentioned we are looking at root cause for this one.

Re: Instant crash when opening models

mlangN8XKB — Wed, 26 Jan 2022 23:52:17 GMT

Thank you.