topic Re: simulation extension in trial mode after change of payment card. in Fusion Support Forum

simulation extension in trial mode after change of payment card.

melfio — Fri, 28 Jan 2022 11:01:59 GMT

I had a problem with my old payment method and had to change because one month subscription fee that was not payed. I got a message that wanted me to activate the trial period for the simulation extension but after having changed payment method the trial countdown continues.

I want to keep using the simulation extension like I have before I got the payment issue.

Re: simulation extension in trial mode after change of payment card.

James.Youmatz — Tue, 01 Feb 2022 15:09:36 GMT

Hi @melfio ,

Sorry to hear that. Are you still experiencing this issue? Just to check - did you buy monthly/annual access to the Simulation extension, or were you paying per cloud solve using cloud credits? Do you have any invoices or statements that you can send me via a direct message?

If you can DM me that information, as well as the email address you used to purchase, I can definitely dig into this.

Thanks,

Re: simulation extension in trial mode after change of payment card.

melfio — Tue, 01 Mar 2022 13:51:14 GMT

It is fixed since some time ago, thanks