topic Re: Verification failed AGAIN! in Fusion Support Forum

Verification failed AGAIN!

az.wincze13 — Mon, 31 Jan 2022 12:50:04 GMT

So i tried verifying my educational license again with my student ID as i have done it a few times already but this time it was rejected twice. I contacted support and they said to try a different form of identification. I sent the student certificate i got from my school and it was recognized but it was rejected because the name on it was not the exact same as my registered name in my account. I corrected the name but now the verification menu is disabled and also the contact support option is disabled saying i do not have permission to access it. Is there any way i can verify my educational license? I have a ton of project files saved in my account and i wanna get them back.

Re: Verification failed AGAIN!

Phil.E — Tue, 01 Feb 2022 19:37:21 GMT

Are you blocked from logging into Fusion?

Re: Verification failed AGAIN!

az.wincze13 — Tue, 01 Feb 2022 19:41:41 GMT

No, i can login without any issue but im unable to try the verification
process again. Im also unable to contact Autodesk support because the
support page is blocked in my account, saying that i do not have the proper
subscription.

Re: Verification failed AGAIN!

gabe.anderson — Thu, 03 Feb 2022 20:21:05 GMT

Hi @az.wincze13,

Thanks for sharing the details and sorry for the difficulty you're having.

Could you please share the URL of the page where you're seeing that message, and/or a screenshot that shows the message in context of the page?

As for support, you can always contact our education support team here, where you should not be blocked:

https://ava.autodesk.com/modular/?module=edu

Regards,

Gabe

Re: Verification failed AGAIN!

az.wincze13 — Fri, 04 Feb 2022 07:28:21 GMT

@gabe.anderson

I tried the automated bot you sent but it cannot solve my problem. Last time i was chatting with agent who solved my problem in minutes by resetting my verification process but this time this is what i get on the support page [screenshot]. I wish it was easier to get help. I cant use Fusion properly for days now and it is holding me back in class.

This is the url for the page i tried contacting support on:

https://knowledge.autodesk.com/contact-support?loginNeeded=true

Thank you for your help!

Re: Verification failed AGAIN!

gabe.anderson — Fri, 04 Feb 2022 15:50:05 GMT

Hi @az.wincze13,

Thanks for the details.

From within AVA, you can find the link to Create a case under the Quick links menu in the top right.

As for the verification issue, I looked up the email address shown in the last screenshot you shared and I don't see that you have an Education Profile for that email address.

Do you have a different email address associated with your Autodesk Education Profile?

What do you see when you login via the Education Community? Please be sure to use the Sign in link in the middle of the page (vs. the top right).

Re: Verification failed AGAIN!

az.wincze13 — Sat, 05 Feb 2022 19:20:48 GMT

@gabe.anderson

I created a case on the link you sent me, hope to hear back from them soon.

Yes the email is the same i used my account with. I used that same email for Fusion for years with an educational license. I also had a few successful verifications as well. This time when i log in i see this [screenshot]. I already tried to verify my educational licence but it failed. I corrected the problem but i cannot try the verification again. I would need a reset for that.

Re: Verification failed AGAIN!

gabe.anderson — Tue, 08 Feb 2022 19:49:37 GMT

Hi @az.wincze13,

Thanks for the additional info and glad you were able to submit a case.

Given that you don't have an Education Profile for that email address, I'm surprised you were able to get to that point in the flow (submitting your documentation).

I think our education support team will need to assist you via the case you submitted.

Re: Verification failed AGAIN!

newcycling — Fri, 07 Apr 2023 01:24:25 GMT

I am a Korean user.
I'm experiencing the same situation as in the above case.
I was informed that it wasn't the right document
I want to register a new document, but due to the above situation
Document registration fails.

Re: Verification failed AGAIN!

Phil.E — Fri, 07 Apr 2023 21:11:37 GMT

Hi,

Sorry for the inconvenience.

This error is happening because of repeated uploads of the same document after it was initially denied. After the 7th failed attempt with the same doc SheerID locked the account.

The image attached shows that you are being directed to contact sheerID so that sheerID can perform a manual review now that the account is locked. Please follow the link in the message to contact sheerID.

Also, please let me know if you get a solution.

Thanks,