topic Re: Update Failed to Complete in Fusion Support Forum

Update Failed to Complete

adamNT4S4 — Thu, 17 Feb 2022 17:02:49 GMT

I am having issues with Fussion 360 Updating. With this issue I have noticed that any models I attempt to save either do not save or take up to 15 min to save to the cloud. Today I was having an issue with accessing a Project folder that I just created. The notification it is giving me is "Reader access denied."

Is there anything you can do to help me fix this issue?

Re: Update Failed to Complete

jhackney1972 — Thu, 17 Feb 2022 17:41:31 GMT

Looking at your log file, it would seem that the update routine had a hard time removing old files. The files are all located under the "admin" user. Is this your normal user name you log in with in Windows? If not, it would see the original installation of Fusion 360 was installed using this the "admin" user log in and now the update, using another Windows account, cannot remove and update the required files.

Re: Update Failed to Complete

adamNT4S4 — Thu, 17 Feb 2022 18:14:06 GMT

So what you are saying is to solve the update issue all I need to do is log into the Admin and restart the program to update?

Re: Update Failed to Complete

dooyoul_chung — Thu, 17 Feb 2022 18:17:30 GMT

@adamNT4S4 Thank you for sharing log file.

Fusion 360 product is up-to-dated with the most recent update. Please take a look from your process to see there is "streamer.exe" is running. If so, please close the streamer.exe. Or simply restart your machine and try again.

Regards,
Dooyoul.

Re: Update Failed to Complete

jhackney1972 — Thu, 17 Feb 2022 19:55:47 GMT

You are addressing you Forum reply to the wrong individual.

Re: Update Failed to Complete

jhackney1972 — Thu, 17 Feb 2022 22:33:58 GMT

It seems that the errors are coming about because you, as the logged in user, do not have enough rights to edit/replace necessary files. You could log in as "admin" and try it or you could do a clean uninstall and reinstall using your normal Windows log in.

Re: Update Failed to Complete

adamNT4S4 — Wed, 23 Feb 2022 14:40:21 GMT

The Update issue was solved. Thank you.