topic Re: Fusion 360 hangs on splash screen without error message in Fusion Support Forum

Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Fri, 18 Feb 2022 23:51:38 GMT

Fusion 360 hangs on splash screen without error message. I use Windows 11 build 22000.527.

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 00:25:50 GMT

Please gather your Fusion 360 log files and attach them to your Forum Post. If you do not know how to find your log files, follow the instructions found on this webpage.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 15:55:55 GMT

Here autodesk.webdeploy.streamer.log

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 18:28:13 GMT

The autodesk.webdeploy.streamer.log mainly deals with Fusion 360 installation, it will probably not show what issue is preventing it for running. Please export the other log files as mentioned in the webpage.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 19:01:52 GMT

Thi is the only other log file.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 19:04:28 GMT

and

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 19:16:29 GMT

In the AppLogFilexxxxxxx.log it mentions when Fusion 360 is trying to start an internet call failed. This would indicate you probably have your Windows Firewall set to tight for Fusion 360 to run. In the screen capture below, copy the address and blue and paste it to the address line of your favorite web browser and see if it returns a set of configuration settings. If it does not, then follow this article to add the Windows Firewall setting required to allow Fusion 360 to run. You can open your AppLogFilexxxx.log from your previous post if it is easier to copy the address or just simply type it accurately.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 19:54:32 GMT

Could you please be clearer on what I should do? I have already placed the exception in the firewall
C: \ Users \ hasdi \ AppData \ Local \ Autodesk \ webdeploy \ production \ Fusion360.exe

but still the program does not start

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 20:04:14 GMT

You keep responding to yourself but I assume you are addressing me! You have not said what your results were to my last suggestion or if you followed the webpage instructions fully. Placing the one exception in the Firewall is not enough, read the article!

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 20:52:17 GMT

https://js.prd.fusionapi.autodesk.com/fusion360-runtime-config/config.json

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 20:59:30 GMT

Please select the Reply icon instead of the Quick Reply so you are addressing the person you want to respond to!

The Screen Capture of the response to the AppLogFilexxx.log entry is correct so you have solved that issue. Now, restart your computer and try to open Fusion 360 again. If it does not open, export the AppLogFilexxx.log again and attach it again so we can see the next issue.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 21:17:32 GMT

Still won't boot.

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 21:22:11 GMT

Well the error in your AppLogFilexxx.log is gone but I see nothing else wrong. You still have not supplied the Web Services Log file. Please do.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 21:31:35 GMT

There is no folder Web Services

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 21:35:30 GMT

Yes there is, you must not have Windows Hidden Files turned on. The screen capture is from Windows 10 but the same setting can be found in Windows 11.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sat, 19 Feb 2022 21:44:20 GMT

there isn't

Re: Fusion 360 hangs on splash screen without error message

jhackney1972 — Sat, 19 Feb 2022 23:07:28 GMT

You keep saying there is no such folder on Windows 11. The below screen capture is from my Windows 11 laptop. You have to turn on show hidden folders which I showed how to do earlier.

If you will not help yourself, I cannot help you and I will end this conservation.

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sun, 20 Feb 2022 08:02:13 GMT

I'm sorry, but the program takes a long time to start, about a quatrter of an hour (really anomalous!).

Re: Fusion 360 hangs on splash screen without error message

giovanni.distefanoYAG64 — Sun, 20 Feb 2022 23:17:49 GMT

Do I have to give up? Is there therefore no possible solution?