topic Update failed to complete in Fusion Support Forum

Update failed to complete

dbecker30 — Wed, 23 Feb 2022 12:11:29 GMT

What do i need to do next. Been getting this message for like 2 days now.

Re: Update failed to complete

dooyoul_chung — Wed, 23 Feb 2022 14:53:12 GMT

Hi @dbecker30

It would be helped review your case with Fusion 360 log file. Could you please share the log files with below guided steps?

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

Thanks,

Dooyoul.

Re: Update failed to complete

dbecker30 — Wed, 23 Feb 2022 15:00:21 GMT

There

Re: Update failed to complete

dooyoul_chung — Wed, 23 Feb 2022 15:57:37 GMT

Thank you for sharing log file.
Looks like another streamer.exe process is running.
1. Close Fusion360
2. Open task manager & close streamer.exe (or Fusion360.exe) if running from process.
3. Launch Fusion360

or try open Fusion with just reboot your PC.
Thanks,

Dooyoul.

Re: Update failed to complete

dbecker30 — Wed, 23 Feb 2022 16:52:08 GMT

Just tried all that and i still have failed to update message.

Re: Update failed to complete

dooyoul_chung — Fri, 25 Feb 2022 15:48:33 GMT

@dbecker30
Unfortunately, not able to pinpoint issue immediately. Wondering what error message you are received for update failure? Based on you share log file, try to upgrade from 2.0.12376(20220204233047) to 2.0.12392(20220216104621) but looks like process been bypassed to update.

If you are currently in the same status, please try with below step to see you can get updated version 2.0.12392. Below step works when you have only one release of Fusion. (means no side by side installation with insider version).
1. Remove %localappdata%\Autodesk\webdeploy\meta\registry
2. Execute %localappdata%\Autodesk\webdeploy\meta\streamer\streamer.bat

Hope this helps.
Regards,
Dooyoul