topic Re: ADPclientservice is draining battery - new macbook pro m1max in Fusion Support Forum

ADPclientservice is draining battery - new macbook pro m1max

paulgregorytaylor — Mon, 14 Mar 2022 14:51:48 GMT

Hi all, I just bought a new macbook pro with the M1max chip. When I imported F360 to the new machine I got a prompt to download the ADPclientservice app, apparently since this machine does not have an intel processor. Now, when I run analytics, the ADPclientservice app is using up a large amount of battery power, running even when I've quit Fusion. I could go into my activity monitor and manually quit the app every time I quit fusion but is there an easier way to get the app to stop running? Does anyone know if I actually need ADPclientservice to run Fusion on this machine? Thanks,

Paul

Re: ADPclientservice is draining battery - new macbook pro m1max

Phil.E — Tue, 15 Mar 2022 19:35:10 GMT

Hi,

Thanks for the report. Now logged as FUS-100777.

I'll reply again when I have more information.

Thanks,

Re: ADPclientservice is draining battery - new macbook pro m1max

Phil.E — Tue, 15 Mar 2022 23:07:54 GMT

Can you please go to Preferences > Data Collection and Use, and turn off all analytics?

Does that help?

Re: ADPclientservice is draining battery - new macbook pro m1max

paulgregorytaylor — Wed, 16 Mar 2022 00:05:02 GMT

@Phil.E thank you, I will give that a shot! I'll let you know how it goes. Appreciate it,

Paul

Re: ADPclientservice is draining battery - new macbook pro m1max

paulgregorytaylor — Wed, 16 Mar 2022 14:39:34 GMT

@Phil.E your suggestion worked, my machine's analytics are not registering the ADPclientservice app as using any batter power at all! Thanks again,

Paul

Re: ADPclientservice is draining battery - new macbook pro m1max

Phil.E — Wed, 16 Mar 2022 14:43:18 GMT

Thanks for the confirmation. We're working on a solution.