topic Re: Read Access Denied for a Shared folder in Fusion Support Forum

Read Access Denied for a Shared folder

psharm15 — Mon, 21 Mar 2022 20:13:46 GMT

I have been trying to access a shared folder, but I keep on getting error "read access denied". How can I fix it?

Thank you.

Re: Read Access Denied for a Shared folder

karina.harper — Mon, 21 Mar 2022 22:15:07 GMT

Are you on a hobbyist license? If so, this is a limitation of the license. Sharing/cloud collaboration is limited with hobby licenses. If you are on a commercial license, then is the other user on a hobbyist license?

Cheers,

Karina

Re: Read Access Denied for a Shared folder

psharm15 — Tue, 22 Mar 2022 02:51:32 GMT

I am on an education license. Does it not work for that?

Thanks.

Re: Read Access Denied for a Shared folder

karina.harper — Tue, 22 Mar 2022 15:55:59 GMT

@psharm15

Education license you should be able to share - unless your counterpart is on a hobbyist license.

If you are both on EDU or EDU/commercial, there could be something else (permissions?) preventing you from accessing.

Karina

Re: Read Access Denied for a Shared folder

psharm15 — Tue, 22 Mar 2022 16:38:58 GMT

We are both on the education license. How can they update permissions?

Thanks.

Re: Read Access Denied for a Shared folder

karina.harper — Tue, 22 Mar 2022 21:22:19 GMT

@psharm15

Hmm, I just had a look in the back end and it doesn't appear that you are a member of any other hubs. Is the person sharing with you sharing from a personal hub? If it's from a team hub, have them try de-activating you and then reactivating. This article shows how to do that.

Let me know how that goes!

Karina

Re: Read Access Denied for a Shared folder

psharm15 — Wed, 23 Mar 2022 00:47:50 GMT

Unfortunately, it still is not working. Is there anything else we could do?

Re: Read Access Denied for a Shared folder

karina.harper — Thu, 24 Mar 2022 15:36:00 GMT

Moving to PM so we can share emails and more specific data.