topic Re: Cannot access Fusion 360 in Fusion Support Forum

Cannot access Fusion 360

jcMangin — Tue, 29 Mar 2022 13:30:50 GMT

My fusion 360 has stopped working and it says

Fusion 360 -- DB error: // not an error

Please report this error and editing steps prior to this error to Autodesk.

Unexpected Condition details:

Re: Cannot access Fusion 360

karina.harper — Tue, 29 Mar 2022 16:12:21 GMT

Hi @jcMangin

Did you by chance accidentally launch Fusion twice? We are able to reproduce this error internally if Fusion tries to open a second instance. If so, quit all instances of Fusion and see if that works.

If not, we can try making a copy of the problem file, removing it, then relaunching Fusion.

Cheers,

Karina

Re: Cannot access Fusion 360

HelenChen-AutodeskQA — Tue, 29 Mar 2022 16:25:00 GMT

Echo to Karina, you could force quit Fusion and delete the below libraries.db file and relaunch Fusion again.

Windows: delete:

C:\Users\{YourUername}\AppData\Local\Autodesk\Autodesk Fusion 360\Electron\{YourUId}\lbr\libraries.db

By the way, did you met Fusion crashes before launched Fusion and see that error?

So sorry for any inconvienence.

Best regards,

Helen

Re: Cannot access Fusion 360

HelenChen-AutodeskQA — Fri, 01 Apr 2022 09:52:20 GMT

Hi @jcMangin ,

Hope you have used the workaround to delete the database file to continue your work. We posted an AKN about the workaround earlier here - Link.

And good news that we have fixed this issue in latest Fusion Production build 2.0.12670 pushed today. If you meet this issue again with the new Fusion build, please kindly let us know.

Hope it works for you.

Best regards,

Helen