topic Re: Fusion 360 network diagnostic shows having connectivity issues in Fusion Support Forum

Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Tue, 31 Dec 2024 19:24:57 GMT

So I recently have been using fusion 360 but then one day when I tried to open it, it asked me to login so I clicked the sign in button and it said that it would sign me in but nothing happened I looked up the issue and they said to change your default browser so I changed that (didn't help) then I tried uninstalling and reinstalling also didn't work then final I took a network diagnostic test and I think that's the problem I just don't know how to fix it. I inserted two pictures below of the error i'm getting.

Re: Fusion 360 network diagnostic shows having connectivity issues

jhackney1972 — Tue, 31 Dec 2024 21:34:24 GMT

I just ran the Network Diagnostic Test and receive the same results you posted. I am NOT having any issue signing into Fusion although I never sign out. I just signed out and back in without issue. I am using Firefox as my default browser on a Windows 10 computer. Make sure that the Browser is truly not opening up behind the Fusion Splash screen you are showing.

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Tue, 31 Dec 2024 21:39:12 GMT

Thanks for sharing maybe I might change my default browser to firefox like you and see what happens.

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Tue, 31 Dec 2024 21:45:50 GMT

Just tried it had the same issue,

Thanks for trying though

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Tue, 31 Dec 2024 21:51:41 GMT

@jgre2802 @Can you please attach log files?

Go to add/remove programs - Fusion- Modify - in the service utility - gather system info - att h the Fusiondiag optically.zip file.

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Tue, 31 Dec 2024 22:01:43 GMT

I can only upload a certain amount of files to this website so specifically which ones do you want?

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Tue, 31 Dec 2024 22:05:14 GMT

Here are the files

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Wed, 01 Jan 2025 00:20:11 GMT

@jgre2802 In this article - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Stuck-in-Sign-in-loop-when-accessing-Fusion-360.html follow the "Web browser is blocking Autodesk Identity Manager " and let us know if that resolved the issue.

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 00:17:17 GMT

Hey this link just goes back to this post. Can you try reposting the link please.

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Wed, 01 Jan 2025 00:20:30 GMT

@jgre2802 My bad. Corrected the post with the right link.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Stuck-in-Sign-in-loop-when-accessing-Fusion-360.html

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 00:22:30 GMT

All good I am going to try this right now and will get back to you as quick as I can.

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 02:30:20 GMT

Alright so I tried to create a team hub (as it says in the instructions) but I can't create one I also couldn't find anything fo the last one that says the web browser is blocking anydesk manager (I'm on chrome and didn't find a setting for changing it) otherwise I tried everything else and none of it seemed to work. Thanks for helping maybe there is something I'm overlooking.

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Wed, 01 Jan 2025 02:49:11 GMT

@jgre2802 @Web browser for access is the o Kay section that we need to follow. If you are using chrome I believe the option is site settings? I can look it up later when I am in front of my machine.

The image you see in the article is from Firefox. So you can try that to see if that works. This way we atleast will know that is the issue.

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 18:00:57 GMT

Tried doing that and doesn't seem to work because there is no option for autodesk or fusion

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Wed, 01 Jan 2025 18:21:57 GMT

@jgre2802 Quick check:

1. Do you have any other Autodesk products installed on this machine?
2. Can you successfully login to https://login.autodesk360.com/login?

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 18:45:04 GMT

Yes, I have login to the autodesk360 page and I do not have any other Autodesk products installed except fusion 360 and I have been trying to use the Autodeks acess to log in to fusion 360 but it dosen't seem to be working.

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Wed, 01 Jan 2025 18:50:01 GMT

@jgre2802 When you login to that page I sent you and select a design and click on open in desktop, does it launch and open Fusion?

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 19:53:39 GMT

Yes the first time it launches and opens fusion and then I tried it agin it said that fusion was not installed on my computer so I might try to reinstall it agin

Re: Fusion 360 network diagnostic shows having connectivity issues

jgre2802 — Wed, 01 Jan 2025 20:05:24 GMT

Just Reinstalled it didn't work but I just contacted support so maybe they can help me.

Re: Fusion 360 network diagnostic shows having connectivity issues

RajkumarIlanchelian — Wed, 01 Jan 2025 20:41:26 GMT

I still don’t think it is amongst issue but let’s start from here.

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder)
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again