topic Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360" in Fusion Support Forum

Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

draftingB3MUM — Wed, 20 Apr 2022 22:43:05 GMT

Im getting the following error when I try to start with a fresh install of Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360". Ive attempted some of the fixes people have suggested with similar issues such as checking the firewall settings and cleaning the computer of Fusion 360 for a fresh install but none have worked. Any help would be appreciated. Ive attached the log file from the error.

Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

karina.harper — Wed, 20 Apr 2022 23:23:04 GMT

Hi @draftingB3MUM

It does appear that you're not able to connect to the internet with Fusion. Can you try launching the Fusion Service Utility and running a network diagnostics test?

If you can share the results here that would help diagnose what is blocking the connection.

Cheers,

Karina

Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

draftingB3MUM — Wed, 20 Apr 2022 23:37:16 GMT

Thanks for the reply Karina,

It appears that www.google-analytics.com is being blocked at my work. Im assuming I'll need to get IT to clear the url for fusion 360 to finish booting?

Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

karina.harper — Wed, 20 Apr 2022 23:41:05 GMT

@draftingB3MUM

Hm, I don't think that google analytics should prevent you from launching. Have you tried opening Fusion on a different network outside of work? Maybe a hotspot or at home?

Cheers,

Karina

Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

draftingB3MUM — Wed, 20 Apr 2022 23:54:09 GMT

I just gave it a shot on my hotspot and the same error is appearing. I also ran the network diagnostic test on the mobile hotspot and it returned the same results with google-analytics being blocked.

Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

karina.harper — Thu, 21 Apr 2022 17:44:26 GMT

@draftingB3MUM

Can you try accessing this URL in a browser (preferably chrome) and screenshot the results:
https://ui-dls360.autodesk.com/fusion/version.txt

If there's something blocking you from accessing that URL, then that will tell us which program.

Re: Fusion 360 "Unable to connect to the internet, Please check your network connection. You need to sign into your Autodesk Account to use Fusion 360"

tigerwoods007 — Tue, 09 Apr 2024 18:20:53 GMT

Hello.

I have same problem.

I have internet in my browser but can't start fusion360

I have accessing this URL https://ui-dls360.autodesk.com/fusion/version.txt