topic Re: Fusion Stuck in Offline Mode in Fusion Support Forum

Fusion Stuck in Offline Mode

lubitzs — Wed, 27 Apr 2022 19:07:53 GMT

I am a high school tech support person with multiple computers with the same issue. We are running Fusion360 lab install under an educational license. Fusion360 opens in offline mode and gives no option to do anything but click okay which force quits the application. The computers are clearly connected to the internet, In one instance, Fusion detected an open session on another computer, and then after choosing to close that session proceeded to say Fusion is offline. I have tried the suggestions of; changing the read permissions on the Autodesk folder and deleting the offline cache XML files. I am unable to create a diagnostic log. I uploaded the streamer file instead. Maybe that provides some information?

Re: Fusion Stuck in Offline Mode

dooyoul_chung — Wed, 27 Apr 2022 20:03:24 GMT

Hello @lubitzs
Thank you for sharing log file. What I've found from log file, below folder seems has access denied to install.
C:\Program Files\Autodesk\webdeploy\meta\streamer\20220408144650. Error: [WinError 5] Access is denied

Could you please check above folder is accessible? or launch installer with admin privilege.

Regards,

Re: Fusion Stuck in Offline Mode

lubitzs — Thu, 28 Apr 2022 11:51:33 GMT

I logged in one workstation as me (admin level user). I tried to execute Fusion. Got the error that Fusion was in offline mode. After the second message the application quit. Attached is the streamer file from that computer after I performed the above.

Re: Fusion Stuck in Offline Mode

dooyoul_chung — Thu, 28 Apr 2022 14:54:25 GMT

@lubitzs
See the same error from your last attempt of installation that
ERROR :: Failed to install files to C:\Program Files\Autodesk\webdeploy\meta\streamer\20220408144650. Error: [WinError 5] Access is denied: 'C:\\Program Files\\Autodesk\\webdeploy\\meta\\streamer\\20220408144650__inprogress__'. Rolling back

Looks like something is holding the folder. Could you please redo after restart PC?
Or run the exe with "right-click the exe from file browser and select Run as administrator."
Regards,

Re: Fusion Stuck in Offline Mode

lubitzs — Thu, 28 Apr 2022 16:39:19 GMT

I restarted the workstation. I logged in as me. I executed Fusion360 using the "run as administrator" option. Still got the internet connection error. attaching screen shot and streamer log.

Re: Fusion Stuck in Offline Mode

dooyoul_chung — Thu, 28 Apr 2022 16:47:19 GMT

New installation shows no error to installation. From log file, I see that you have version 2.0.12670 admin installer. Could you please try with the most recent build 2.0.12888?
If you still faced issue, run Fusion Service Utility and share the log file. You can run with from command line
"C:\Program Files\Autodesk\webdeploy\production\{id}\Fusion360.exe" -serviceUtil
Thank you.

Re: Fusion Stuck in Offline Mode

lubitzs — Fri, 29 Apr 2022 12:51:39 GMT

I downloaded the new version. I tried it first on my computer. Installed fine and seems to be maintaining online mode. I then installed on it one of the student workstations. At the end of the install some long-winded error message popped up, but I closed it and tried executing Fusion anyway. Still got the offline mode issue. But I was able to access the diagnostics, so I have attached it.

Re: Fusion Stuck in Offline Mode

dooyoul_chung — Fri, 29 Apr 2022 17:27:34 GMT

Glad to hear that issue been solved from your machine. For student PC, could you please try install once more ? Thanks.

Re: Fusion Stuck in Offline Mode

lubitzs — Fri, 29 Apr 2022 19:13:37 GMT

I ran the new version on a different student station. Note-I am not uninstalling the older version. This time there was no errors during install. Fusion did open/connect properly. I will test the workstation again on Monday. And I will also have a student try. Thank you for the help.

Re: Fusion Stuck in Offline Mode

dooyoul_chung — Fri, 29 Apr 2022 19:16:25 GMT

@lubitzs Thank you for update. Glad to hear that worked ok for now and hope all goes well.
Regards,

Re: Fusion Stuck in Offline Mode

eldridge.c — Tue, 03 May 2022 10:41:30 GMT

Have had this previously.

If you press CTRL+A upon the splash screen showing up and then 'Reset Fusion 360' and click 'Trust anyway' when prompted regarding the server verification, it will take Fusion out of Offline mode