topic Re: Cannot sign in or launch Fusion after March 2022 update in Fusion Support Forum

Cannot sign in or launch Fusion after March 2022 update

peetj1970 — Sun, 22 May 2022 01:23:27 GMT

Hi, I cannot launch Fusion anymore. It just hangs. I haven't used it since the March update. When I launch it, it shows the splash screen for about 5 mins then gives me the login window. I enter my email and then I get another blank window which remains forever - nothing!

I need to work on Company stuff URGENTLY so would appreciate some help!

I'm using a Macbook Pro 2015 with 16Gb RAM and an i7 processor.

I 've tried resetting, repairing and gathering system info all with no joy at all

Many thanks

Pete....

Re: Cannot sign in or launch Fusion after March 2022 update

RajkumarIlanchelian — Sun, 22 May 2022 03:30:04 GMT

@peetj1970 @Have you tried launching the product without internet and see what happens? If it launches fine, what happens when you connect back the internet? Trying to see if this is any issues with network calls.

Havr you tried to u install and reinstall the product?

Re: Cannot sign in or launch Fusion after March 2022 update

peetj1970 — Sat, 28 May 2022 00:03:22 GMT

Yes. This doesn't work. Tried pretty much everything including re-installation, cleaning folders. Nothing works

Re: Cannot sign in or launch Fusion after March 2022 update

mister.benno — Sat, 28 May 2022 00:05:04 GMT

Having same problems currently

Re: Cannot sign in or launch Fusion after March 2022 update

RajkumarIlanchelian — Sat, 28 May 2022 00:17:37 GMT

@peetj1970 @mister.benno Can you use the Fusion utility (Go into LaunchPad and you should see Fusion utility) and use the Gather system info - please attach the diagnostic log.zip file here?

Re: Cannot sign in or launch Fusion after March 2022 update

mister.benno — Sat, 28 May 2022 00:26:00 GMT

Currently working after uninstall/reinstall

Re: Cannot sign in or launch Fusion after March 2022 update

peetj1970 — Sat, 28 May 2022 01:46:03 GMT

Posting diagnostics. Thanks!