topic MAC OS 12.4 update in Fusion Support Forum

MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 11:56:02 GMT

Hi Everyone!

Since i updated the macos operating system, i get constant error messages from the F360, also after reinstallation. Does anyone have a solution?

thx

Gábor

Re: MAC OS 12.4 update

Phil.E — Tue, 31 May 2022 18:02:38 GMT

Hi,

Thanks for posting the question. Can you please provide an image showing what the error message says?

Re: MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 18:08:25 GMT

Re: MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 18:10:51 GMT

thanks for the help

Re: MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 18:21:26 GMT

Re: MAC OS 12.4 update

Phil.E — Tue, 31 May 2022 18:52:32 GMT

Our apologies that you are encountering this issue. The problem you are facing is due to the Autodesk single sign on that is needed when you have multiple Autodesk products. My guess is that you likely have AutoCAD installed on this mac as well. While we are working on a multi-product solution, here is a link to a workaround that should get you productive.

The workaround involves clearing your AdSSo file but please note that there are 2 locations that could confuse you. We need you to go to the SYSTEM – Library and NOT the users-library. Once this file is deleted it needs to be removed from the trash can as well. Once again, not the users -library but the system library – the link has details.

Re: MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 19:08:22 GMT

thank you, I understand. I used to install autocad, but I don't use it anymore. I follow the suggestion and report on the outcome

Re: MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 19:35:55 GMT

Ready ("to Fly") 🙂 the problem is gone! I am grateful for your help! May the force with you!

Re: MAC OS 12.4 update

borbely.g — Tue, 31 May 2022 19:37:29 GMT

Ready ("to Fly") 🙂 the problem is gone! I am grateful for your help! May the force with you!

Re: MAC OS 12.4 update

Phil.E — Tue, 31 May 2022 20:16:48 GMT

Glad to hear it.

We are working to solve the situation and thanks for using the workaround in the mean time.