topic Betreff: Installation Error in Fusion Support Forum

Installation Error

Amorphis984 — Mon, 20 Jun 2022 17:06:14 GMT

After experiencing problems when attempting to render a model, I uninstalled Fusion 360, downloaded a fresh version, and attempted to re-install. However, I received an error saying that “Something went wrong” and it was unable to reinstall Fusion 360.

I downloaded the log file which was produced after the installation failed.

Betreff: Installation Error

g-andresen — Mon, 20 Jun 2022 17:20:13 GMT

Hi,

@Amorphis984 schrieb:

I uninstalled Fusion 360

Did you use CLEAN UNINSTALL?

günther

Betreff: Installation Error

Amorphis984 — Mon, 20 Jun 2022 17:25:50 GMT

No, but I'm reading about it and downloading the utility.

Betreff: Installation Error

g-andresen — Mon, 20 Jun 2022 17:32:45 GMT

Hi,

only with the tool you get a clean base for the reinstallation.

günther

Re: Installation Error

Amorphis984 — Mon, 20 Jun 2022 18:06:53 GMT

I downloaded the Fusion 360 Cleaner and ran it. After running it produced the massge that it completed successfully. However the log file it produced says otherwise.

Re: Installation Error

Amorphis984 — Mon, 20 Jun 2022 18:10:04 GMT

How do I get phone support to fix my problem?

Re: Installation Error

jhackney1972 — Mon, 20 Jun 2022 23:20:07 GMT

Your log file indicates you are having a Network Socket issue. I have seen this solved by either restarting your internet router and/or connecting directly to the router with a network cable, getting off of Wi-Fi during installation. Here is an Autodesk article mentioning Socket errors.