topic Fusion won't load properly, stuck in offline mode, cannot go online and then auto quits in Fusion Support Forum

Fusion won't load properly, stuck in offline mode, cannot go online and then auto quits

chu.bernice — Mon, 29 Aug 2022 00:47:11 GMT

Hello!

Yes, another one of these offline posts. I've searched the forum and tried various methods, clean uninstalled several times, deleting different files to reset the log-in etc. but so far, nothing has been working. I cannot seem to download a diagnostic log file since Fusion only loads and will quit, so I don't have access to the menu/buttons. Help me troubleshoot please!

Screenshots below: (First loads into this screen and then tries to connect online but fails and Fusion quits).

Loads into this screenAfter attempting online mode, it shows this box and then auto quits Fusion.

Thank you in advance!!

Re: Fusion won't load properly, stuck in offline mode, cannot go online and then auto quits

j.han97 — Mon, 29 Aug 2022 06:37:50 GMT

Hi @chu.bernice ,

If you could launch the Service Utility mode, the log files can be collected as described here: How to manually collect diagnostic log files for Fusion 360 | Fusion 360 | Autodesk Knowledge Network

If that doesn't work, you have to manually collect the log files:

1. Application log files: C:\Users\{your user name}\AppData\Local\Autodesk\Autodesk Fusion 360\logs\{there should be some .log files}

2. Web service log file: C:\Users\{your user name}\AppData\Local\Autodesk\Web Services\Log\WebServices.log

3. Installation log file: C:\Users\{your user name}\AppData\Local\Autodesk\autodesk.webdeploy.streamer.log

Good luck!

Re: Fusion won't load properly, stuck in offline mode, cannot go online and then auto quits

chu.bernice — Mon, 29 Aug 2022 22:38:59 GMT

Oh it magically works today! Thanks for your help anyways!