topic Re: Fusion Files Not Uploading to Cloud in Fusion Support Forum

Fusion Files Not Uploading to Cloud

tyler.reibert — Fri, 23 Sep 2022 15:14:33 GMT

For the past couple weeks any file I edit or create in Fusion will not upload to the cloud. When I try to close Fusion it says files still uploading. I have waited hours for files to upload and they never do. Have tried force quitting Fusion, reopening and creating new test parts and they won't upload either.

Re: Fusion Files Not Uploading to Cloud

Rafal.Chlod — Tue, 27 Sep 2022 13:35:13 GMT

Hi @tyler.reibert, thanks for posting.

If you did not do it yet, it may be worth checking the following article: File stuck in upload queue in Fusion 360.

Re: Fusion Files Not Uploading to Cloud

tyler.reibert — Wed, 28 Sep 2022 20:18:06 GMT

@Rafal.Chlod

Yes, I tried canceling and it says 0 files canceled even when using the FORCE option. I also converted from a Single-User Storage to a Team Storage and installed the new licensing update for multi-user subscriptions and files are still getting stuck in upload.

Re: Fusion Files Not Uploading to Cloud

Rafal.Chlod — Thu, 29 Sep 2022 09:28:28 GMT

Hi @tyler.reibert, thanks for the reply.

You can try another approach. Please check the following steps:

Close Fusion 360.
Browse to:
Mac: Macintosh HD > Users > (username) > Library > Application Support > Autodesk > Autodesk Fusion 360 > (GUID) > W.Login
Windows: C:\Users\(username)\AppData\Local\Autodesk\Autodesk Fusion 360\<GUID>\W.Login\
where (GUID) is a sequence of letters and numbers.
Copy the entire Q directory and the UploadQueuedFileList.xml to a different directory for safe keeping.
Delete the Q directory and the UploadQueuedFileList.xml.
Delete the jobs.json and the jobs.json.lck files in:
Mac: Macintosh HD > Users > (username) > Library > Application Support > Autodesk > Autodesk Fusion 360 > (GUID) > P.Login
Windows:

Windows: C:\Users\(username)\AppData\Local\Autodesk\Autodesk Fusion 360\(GUID)\P.Login\
Restart Fusion 360.

Note: The Library folder for Macs, and the AppData folder for Windows, could be hidden by default. For help on enabling the Library folder for Mac, click here, for Windows, click here.

Re: Fusion Files Not Uploading to Cloud

tyler.reibert — Thu, 29 Sep 2022 14:21:38 GMT

@Rafal.Chlod

I tried that and still have the same issue unfortunately.

Re: Fusion Files Not Uploading to Cloud

Rafal.Chlod — Thu, 29 Sep 2022 14:59:48 GMT

@tyler.reibert

Since you create a copy of the Q folder, maybe it will be worth checking How to do a manual uninstall of Autodesk Fusion 360. You will be able to paste the folder again after reinstallation if it will be necessary.