topic Re: Cloud Simulation Job Schedule Error in Fusion Support Forum

Cloud Simulation Job Schedule Error

rhetths — Wed, 28 Sep 2022 11:50:04 GMT

Cloud Simulation Job Schedule Error

Re: Cloud Simulation Job Schedule Error

mcmillr — Wed, 28 Sep 2022 15:34:34 GMT

Hello, sorry you are having this issue. It looks like the last error message is misleading, the actual issue is not with scheduling the job but with downloading the result data. It is not clear whether the job really succeeded or failed, or if the download failed due to a transient network issue, a missing file on the cloud, or just a failure to download the file, possibly due to file size or some other problem.

If this was a transient issue you might try closing and reopening the document and it will try to download the results again. If this does not work then I will send you instructions on how to generate some diagnostic files and send them to us for analysis.

Re: Cloud Simulation Job Schedule Error

mcmillr — Wed, 28 Sep 2022 15:44:06 GMT

To send your Fusion logs, on the Fusion Help menu choose Support and Diagnostics, Diagnostic Log Files, and then attach the zip file in your reply.

Re: Cloud Simulation Job Schedule Error

rhetths — Sun, 02 Oct 2022 04:21:20 GMT

@mcmillr wrote:
Hello, sorry you are having this issue. It looks like the last error message is misleading, the actual issue is not with scheduling the job but with downloading the result data. It is not clear whether the job really succeeded or failed, or if the download failed due to a transient network issue, a missing file on the cloud, or just a failure to download the file, possibly due to file size or some other problem.
If this was a transient issue you might try closing and reopening the document and it will try to download the results again. If this does not work then I will send you instructions on how to generate some diagnostic files and send them to us for analysis.

I tried the simulation again just after the error occurred and the error did not recur.