topic Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen in Fusion Support Forum

Fusion iOS 15.7 App - Objects only visible when i touch the screen

chrisQX8DX — Wed, 28 Sep 2022 14:33:37 GMT

Hi,

as stated in the post title, in the iOS app the screen is blank unless i touch the screen. When i touch the screen and/or rotate or zoom the view with my fingers the objects appear as expected. As soon as i release the fingers from the screen the viewport goes blank instantly. The interface elements are still visible but none of the objects in the design.

Betreff: Fusion iOS 15.7 App - Objects only visible when i touch the screen

g-andresen — Wed, 28 Sep 2022 15:09:01 GMT

Hi,

This is a known behavior since IOS 15.7, which has been described here several times.

günther

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

chrisQX8DX — Wed, 28 Sep 2022 20:08:30 GMT

ok thx .. nothing came up when i searched for ios 15.7 or ios blank screen that's why i posted

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

hartmut7EMDV — Tue, 04 Oct 2022 10:35:59 GMT

Hello, same issue here. Is there a plan to fix this issue and when should this roughly happen?

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

iphonesam — Sun, 16 Oct 2022 21:03:03 GMT

Same issue as well. Perhaps it's a problem with the version of iPad we're using. Mine is an iPad Pro 12.9, 1st version. Either way, iOS 16 is coming out this month, so hopefully that fixes it.

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

bentwookie — Mon, 17 Oct 2022 17:12:43 GMT

FWIW, the A360 app is able to view files on iOS 16.0.3 on an iPhone (where it could not on 15.7). The Fusion 360 app just chokes with FVLF-2048 errors. I presume if it was ever able to pull the file down from Autodesk's worthless cloud, it'd draw it.

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

g-andresen — Mon, 17 Oct 2022 17:29:46 GMT

Hi,

@bentwookie schrieb:

FWIW, the A360 app is able to view files on iOS 16.0.3 on an iPhone (where it could not on 15.7).

Have you noticed that the error is now fixed?

günther

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

bentwookie — Mon, 17 Oct 2022 18:11:32 GMT

Rendering works in A360. I can’t get the Fusion 360 app to work at all. I presume the two apps share a canvas and, if the Fusion app was able to download files at all, it’d draw them again on 16.0.3.

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

g-andresen — Mon, 17 Oct 2022 18:46:30 GMT

Hi,

my reply refers to the first post by @chrisQX8DX

Please create a separate thread if this one does not reflect your concern.

günther

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

hartmut7EMDV — Mon, 24 Oct 2022 08:31:21 GMT

Yes, issue seems to be fixed!

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

Fusion24A — Mon, 10 Apr 2023 12:46:33 GMT

I’ve just downloaded the iOS app version 2.7.1 and experience the exact same problem with an iPhone 13 mini with updated software.
anyone a solution?

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

Timothy_Powell — Fri, 09 Jun 2023 19:23:09 GMT

I had this. I found if you clicked on settings and then cleared all data, (Resent, Offline and Uploads), it then worked.

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

you27J4DVL — Tue, 19 Sep 2023 20:29:57 GMT

Worked magic. Thankyou!

Re: Fusion iOS 15.7 App - Objects only visible when i touch the screen

ryan_joyce_ — Sun, 24 Sep 2023 02:43:11 GMT

brilliant...this solution by @Timothy_Powell fixed it for me as well, cheers mate