topic Re: Sharing public link crashes fusion in Fusion Support Forum

Sharing public link crashes fusion

CuttingEdgeManufacturing — Wed, 12 Oct 2022 15:57:00 GMT

I havent nailed it down yet, but seems everytime I click "share the latest version with anyone using this public link" toggle, it crashes on me. but when i restart f360 and try this, it will work.

only thing i think is consistent is that i have multiple files open the first time, and only 1 file open the second time.

hoping this can get resolved!

Re: Sharing public link crashes fusion

karina.harper — Wed, 12 Oct 2022 16:42:00 GMT

Hi @CuttingEdgeManufacturing

I see you posted this in the Insider problem reports as well - is this happening in the Insider build that released today? What version of Fusion are you on?

On a quick test I couldn't reproduce, does it seem to be occurring with a particular file?

Cheers,

Karina

Re: Sharing public link crashes fusion

CuttingEdgeManufacturing — Wed, 12 Oct 2022 16:43:33 GMT

yes i posted it on the insider forum as well. it is on the insider build. but it has been happening the last few days so its not inclusive only to todays insider release.

its not specific to a certain file. however it is for larger assembly files.

Re: Sharing public link crashes fusion

karina.harper — Wed, 12 Oct 2022 16:58:24 GMT

@CuttingEdgeManufacturing

Ok - yeah I see that in your crash reports.

Which hub are you using? Can you check this setting in your hub? I see an error in the logs indicating there may be a conflict.

Cheers,
Karina

Re: Sharing public link crashes fusion

CuttingEdgeManufacturing — Wed, 12 Oct 2022 17:01:20 GMT

Im on a team for our company, "Cutting Edge Engineering"

here is screenshot of my settings you asked about.

Re: Sharing public link crashes fusion

karina.harper — Wed, 12 Oct 2022 17:15:00 GMT

Hm ok. Maybe I misinterpreted the error there, I'm thinking now it's just indicating that there is no public link and one needs to be created.

Here's the error:

20221012T115438 E 29632 Network failed request - response OK, bad contains error: { "headers": { "api-version": "9.30.1.ba73d670c3", "csrf-cookie-name": "a360_csrf_cookie", "request-id": "ContentBrowser_a50dd9f7-d42c-4172-adf4-088fc170d6e9__GetPublicLinkStatus_ad98422b-0cce-45b3-b2e1-50e8b83c9c6e", "served-at": "1665590077325", "served-by": "https://www.autodesk.com/fusion-team", "time-taken": "0" }, "error": { "id": "EXCEPTION_NO_ACTIVE_SHARE", "message": "No active share found for this item", "messageKey": "EXCEPTION_NO_ACTIVE_SHARE" } } URI:https://cuttingedgemanuf.autodesk360.com/shares/api/shares?versionUrn=dXJuOmFkc2sud2lwcHJvZDpmcy5maWxlOnZmLnMwX1I4dDh6U0RtLXptbHFSLTV2Y0E_dmVyc2lvbj0zNQ ...X-Request-ID: ContentBrowser_a50dd9f7-d42c-4172-adf4-088fc170d6e9__GetPublicLinkStatus_ad98422b-0cce-45b3-b2e1-50e8b83c9c6e ...response: HTTP/1.1 200 OK Access-Control-Expose-Headers: Timing-Diagnostics Cache-Control: no-cache, no-transform, must-revalidate Connection: keep-alive Content-Length: 449 Content-Type: application/json;charset=UTF-8 Date: Wed, 12 Oct 2022 15:54:37 GMT Expires: 0 P3P: CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT" Pragma: no-cache Server: nginx Set-Cookie: JSESSIONID=A9FA6C7D23104E5D55F71D27EEFD79B5; Path=/shares; Secure; HttpOnly Timing-Diagnostics: STUB(92-159), CACHE(191-71), OTHER(1-33), DB_COUT(10-0), DB(11-13), DB_CIN(10-19), WIP(2-88), HTTP_TRANSPORT(1-42), TOTAL(318-243) X-Request-ID: ContentBrowser_a50dd9f7-d42c-4172-adf4-088fc170d6e9__GetPublicLinkStatus_ad98422b-0cce-45b3-b2e1-50e8b83c9c6e X-XSS-Protection: 0 ThreadID: 29632, Function: Ns::Network::ReqUtils::logRequestError, Line: 322

Then gets caught in a loop with this over and over - presumably trying to create the public link for the first time:

20221012T115452 I 7392 PushNotification broadcasting 0122 a360prod%3Agroup%3A168783565 groupSubscription {"message":[{"message":{"eventType":"WipContentAvailable","wipVersionUrn":"urn:adsk.wipprod:fs.file:vf.s0_R8t8zSDm-zmlqR-5vcA?version=14","state":"CONTENT_AVAILABLE","projectDmid":"a360prod:group:168783565","branch":"master","branchUrn":"urn:adsk.wipprod:dm.branch:8R-L_YKeTZuLXtkQgw88AA","parentFolderUrn":"urn:adsk.wipprod:fs.folder:co.2wI0sBd4SqejfthBJjYJFQ","name":"1000-190-300","modifiedBy":"BLBXNGUJ5HS3","modifiedTime":"2022-08-17T15:40:00+0000","eventId":"c9074072-4c07-43e5-8547-885dff9862fe","sourceServiceTrackingId":"ContentBrowser_e62867ac-aa07-4355-a1e7-5551bc3d7e5f__CreatePublicLink_7e4cf640-37f8-4caa-b5bc-3f8c7e2ec568-Clone-0.WIP-02e8ea59-6afc-48fe-8dfa-7ab0e899e4d0"}}],"channelStatus":["available"]}

Your two crashes from today look pretty similar though they are in different buckets. The other most recent (10/3) looks a bit different.

Anyone else that is a part of your hub having this problem? I have a hunch that it is hub related, but I'll test on my PC as well.

Cheers,

Karina

Re: Sharing public link crashes fusion

CuttingEdgeManufacturing — Wed, 12 Oct 2022 17:21:46 GMT

We luckily don't share links to much. sometimes we send them to customers, but lately we are using the 3d viewer in browser from those links to view the assemblies so we can put the parts together.

ill ask around if the other guys have the same issue.

Re: Sharing public link crashes fusion

CuttingEdgeManufacturing — Wed, 12 Oct 2022 17:52:04 GMT

I had another guy try it and it crashed for him as well.

i then tried right clicking the file in the explorer, and clicked share link so far that is working everytime. laggy but it works.

i then noticed one of the files i just shared a link with, using the file browser scenario, doesnt have a share link in the file drop down.

hope this info helps

Re: Sharing public link crashes fusion

karina.harper — Wed, 12 Oct 2022 18:38:53 GMT

@CuttingEdgeManufacturing

When you say 'explorer', are you on Teams (the web view) or in the data panel (menu on the left in Fusion)?

Can you try toggling the file sharing switch off and back on for me?

Karina

Re: Sharing public link crashes fusion

CuttingEdgeManufacturing — Wed, 12 Oct 2022 18:41:57 GMT

the data panel sorry.

i switched it off saved. then switched it back on and saved.

Re: Sharing public link crashes fusion

karina.harper — Wed, 12 Oct 2022 20:20:02 GMT

@CuttingEdgeManufacturing
Ok - any improvement in behavior after toggling that off/on?

Karina

Re: Sharing public link crashes fusion

CuttingEdgeManufacturing — Thu, 13 Oct 2022 09:04:35 GMT

So far so good. i tried doing a screen recording of the exact same workflow i had been using. all 3 times i tried it, it worked.

if i have the isssue again ill bring it back to here.