topic Re: Server Verification Error 11/11/22 in Fusion Support Forum

Server Verification Error 11/11/22

Austen.ewaldRQYLE — Fri, 11 Nov 2022 15:22:11 GMT

Hello,

In all of my labs today my users are seeing the server verification warning. Looked at this article from Autodesk.

From my logs it looks like the certificate is revoked. Is anyone seeing a similar issue today?

20221111T085154 I 2336 PUT 200 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/126685030 - workflow:SLM_heartbeat attempt:0 requestId:f360_SLM_heartbeat__1-636e6189-97b68ba1a27f417eae99787a dt=0.11 20221111T085254 E 3968 PUT 35 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/126685030 dt=0.06 schannel: next InitializeSecurityContext failed: CRYPT_E_REVOKED (0x80092010) - The certificate is revoked. 20221111T085254 I 2336 PUT 0 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/126685030 - workflow:SLM_heartbeat attempt:0 requestId:f360_SLM_heartbeat__1-636e61c5-72d1933ea95e419ba18d7b18 dt=0.06

Re: Server Verification Error 11/11/22

glrra30 — Fri, 11 Nov 2022 15:43:55 GMT

Yes, same issue when launching Fusion 360.

Running Network Diagnostic Test inside Fusion 360 Service Utility only flags a problem with mcmaster.com.

Re: Server Verification Error 11/11/22

glrra30 — Fri, 11 Nov 2022 16:10:49 GMT

I can confirm I'm seeing same error as original poster in my AppLogFile. Shouldn't the network diagnostics flag this issue when tested?

Server fails independent SSL testing:

https://www.ssllabs.com/ssltest/analyze.html?d=f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com

Re: Server Verification Error 11/11/22

glrra30 — Fri, 11 Nov 2022 20:33:56 GMT

Four hours later, same error, nothing on the Health Dashboard . . . .

Why has this had ZERO attention?

Re: Server Verification Error 11/11/22

ctraywick — Fri, 11 Nov 2022 23:00:43 GMT

Same here, I'm sure it has something to do with the server outage scheduled for tomorrow. They just don't feel we are worth telling.

Re: Server Verification Error 11/11/22

Mowee — Sat, 12 Nov 2022 02:30:52 GMT

I'n glad to hear I'm not the only one having issues today. I thought I was going crazy.

Every time I tried to sit down and work on 360 I would get this warning.
I can't get rid of the pop up.... Just comes back over and over so fast there is no way to do anything.

Re: Server Verification Error 11/11/22

ctraywick — Sun, 13 Nov 2022 00:04:45 GMT

Ok so update has been done and still the same error. You think one of you forum mods can stop reading our issues and reply? I love paying for software and getting ignored.

Re: Server Verification Error 11/11/22

p.t.robot — Sun, 13 Nov 2022 03:41:13 GMT

Same for me today on both Windows and Mac. Clicking "cancel" seems to let me keep working, but the warning keeps coming up every 5-10 minutes or so.

Re: Server Verification Error 11/11/22

natris1 — Sun, 13 Nov 2022 07:18:49 GMT

Same here; this is evidently a misconfiguration of their servers, someone has failed to change certificates during their botched downtime. This is the reason why using always online product sucks 😞

Re: Server Verification Error 11/11/22

infinitemach — Sun, 13 Nov 2022 16:20:09 GMT

I get the same error when starting Fusion 360.

Re: Server Verification Error 11/11/22

Stuart-H — Sun, 13 Nov 2022 17:39:53 GMT

did you read the message that popped up and clicked learn more. it gives the action to take

or just go to your preference page and select ignore warning

Re: Server Verification Error 11/11/22

glrra30 — Sun, 13 Nov 2022 18:11:20 GMT

Why you recommending that people reduce their security by ignoring the warnings when no one from Autodesk has addressed this?

The two most likely causes are either the server time is incorrect (possibly related to daylight savings change in the US last weekend) or that the server certificate is invalid, expired, or revoked. Unlikely is that there is a man-in-the-middle attack to collect Autodesk account logins . . . but that is in fact the purpose of the certificate in this use case, to ensure that you are sending your credentials to a legitimate Autodesk server.

If we could get an actual response from Autodesk about this issue then perhaps it would be OK to recommend a temporary work around.

Re: Server Verification Error 11/11/22

infinitemach — Sun, 13 Nov 2022 18:12:34 GMT

@Stuart-H wrote:
did you read the message that popped up and clicked learn more. it gives the action to take
or just go to your preference page and select ignore warning

I did not. On the other hand, I do not expect any software I use to generate the warning.

"Unable to validate a security certificate"

This is almost always an error with the host site and needs to be fixed.

Re: Server Verification Error 11/11/22

AeroNib — Sun, 13 Nov 2022 19:12:41 GMT

Same issue here on 11/13.

From the logs, it appears to be an issue with the certificate on the server side.

20221113T140308 I 15144 PUT 200 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/127034964 - workflow:SLM_heartbeat attempt:0 requestId:f360_SLM_heartbeat__1-63713f6b-eae51714a95c422a8de8f4db dt=0.12 20221113T140410 I 15144 PUT 200 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/127034964 - workflow:SLM_heartbeat attempt:0 requestId:f360_SLM_heartbeat__1-63713fa8-a33d05f3b03649339a9188de dt=1.62 20221113T140510 E 6476 PUT 35 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/127034964 dt=0.06 schannel: next InitializeSecurityContext failed: CRYPT_E_REVOKED (0x80092010) - The certificate is revoked. 20221113T140510 I 15144 PUT 0 https://f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com/api/v1/sessions/127034964 - workflow:SLM_heartbeat attempt:0 requestId:f360_SLM_heartbeat__1-63713fe5-dfa885199818482d87495eb6 dt=0.07 20221113T140510 I 15144 SLM: Heartbeat failure 0

Network test looks good except for McMaster.

Re: Server Verification Error 11/11/22

Austen.ewaldRQYLE — Mon, 14 Nov 2022 17:11:42 GMT

Looks Like their certificates are passing now.
https://www.ssllabs.com/ssltest/analyze.html?d=f360sc-p-ue1.api.cosv2-p-ue1-dn.autodesk.com

Re: Server Verification Error 11/11/22

Stuart-H — Mon, 14 Nov 2022 17:37:13 GMT

MESSAGE 52 OF 54

Rajkumar.ilanchelian

in reply to: hato54

3 hours ago

Our apologies for this issue. We have made the changes on our side and this should not be showing up any longer. Thank you for your patience and escalating this on the forums.

Thanks,
Rajkumar
Autodesk Fusion 360 Team

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