topic erroneous new installation - cannot access "work in progress files" of previous installation in Fusion Support Forum

erroneous new installation - cannot access "work in progress files" of previous installation

RoeschGerhard4A253 — Mon, 14 Nov 2022 11:53:00 GMT

I was asked to renew my (private, free) license - somewhat confusing or me - but I did so.

Now I have installed this new instance and in due course I cannot access my "8 work in progress files" of the previous instance anymore.

Questions:

* How to I start the "previous" instance to access these files and their history -

* how to I "include" these files in the new instance?

Thank you !!

Re: erroneous new installation - cannot access "work in progress files" of previous installation

Phil.E — Tue, 15 Nov 2022 19:06:01 GMT

It sounds like you created a new user account, rather than renewing the license for the old account. If you log in with the account ID / password combo that is associated with your 8 designs, do you see them?

Re: erroneous new installation - cannot access "work in progress files" of previous installation

RoeschGerhard4A253 — Wed, 16 Nov 2022 09:38:32 GMT

YES, I do see them all - but they are grey-faded.....
"Boiling hot THANKS"
;-))
for your assistance, time and effort !!!!
Gerhard

Re: erroneous new installation - cannot access "work in progress files" of previous installation

Phil.E — Wed, 16 Nov 2022 15:29:49 GMT

Can you please provide a screen capture image of the entire Fusion 360 application frame including the greyed out designs? I'm still not sure what you are describing exactly. An image will help.

Re: erroneous new installation - cannot access "work in progress files" of previous installation

RoeschGerhard4A253 — Wed, 16 Nov 2022 20:06:32 GMT

Thank you very much, Phil !

Sorry that I caused work and confusion: I thought that the "grey" designs are not accessible - hence I did not touch them at all !
Now I just tried and they work !!!! - and afterwards they are now black, no more grey. No idea why they were grey in the first place...... All problems (almost) gone.
There is one minor issue left:Ths system says that the test period will end in 28 days.What do I do to change the "test version" to the "no charge private" version?

( for retired Odies ... ;-)) )

Just FYI - Attached is a full screen shot of the situation it was before I opened the grey designs.

THX - this is my first contact with a forum; may I make a donation for your efforts? - How do I do that ?

Best regards,
Gerhard

Re: erroneous new installation - cannot access "work in progress files" of previous installation

Phil.E — Wed, 16 Nov 2022 20:11:10 GMT

Gerhard,

Thanks for your nice comments, but no support is needed. I'm happy to help you any time.

Message #6 on this post should be what you need, regarding the end of the trial period and start of the new license: https://forums.autodesk.com/t5/fusion-360-support/fusion-360-education-lisence-expiring/m-p/11534350#M161392

Let me know if that helps.

Re: erroneous new installation - cannot access "work in progress files" of previous installation

RoeschGerhard4A253 — Thu, 17 Nov 2022 14:14:32 GMT

Oh dear….. :-((
I thought all problems weregone by now and the change from a trial license to a „noncommercial, personal“ should be a simple job.The screenshot you sent (thank you ) is hardly unreadible – very low resolution.
What I think I can read is asfollows:
I have to wait until the trialperiod is over. ( ??? )Then I have to go to:https://autodesk.com/products/fusion-360/personal-downloadThen I have to download viathe provided LinkThen it will be recognisedthat I have a current Fusion-360 subscription ( ?? after the end of thetrial period ?? )Then I have to download ( ?? But – NO –installation to follow ????? - why a download beforehand ?? )Then text:If I you´ve recentlyactivated Fusion 360 for personal use, sign out and log in within theapplication ( ?? How can I sign outwhen the trial period is over – I cannot sign in first hand !?! )
Is my „action list“ abovecorrect?
I am probably a narrow minded,stupid Oldie ….. - but I cannot help, I am very confused.
Sorry :-((
Gerhard

Re: erroneous new installation - cannot access "work in progress files" of previous installation

Phil.E — Thu, 17 Nov 2022 17:31:07 GMT

You have it exactly right.

You ask "How can I sign outwhen the trial period is over – I cannot sign in first hand"

Are you not signed in right now? I'm under the impression you have a user ID that allows you to log-in to the application while it's in the 30 day trial. That is the same user ID you will use to log-in from now on.

Re: erroneous new installation - cannot access "work in progress files" of previous installation

RoeschGerhard4A253 — Sun, 20 Nov 2022 15:55:22 GMT

Thank you again for yor advise.

I unerstand that I have to wait until the trial period is expired. Only then I will be able to see if everything works fine..... - I just hope. ;-))

Re: erroneous new installation - cannot access "work in progress files" of previous installation

g-andresen — Sun, 20 Nov 2022 16:02:47 GMT

Hi,

I have several success stories based on this series of images:

günther