topic Re: Getting Errno 13 Message When Installing in Fusion Support Forum

Getting Errno 13 Message When Installing

cullenye2005 — Fri, 18 Nov 2022 23:10:00 GMT

I keep getting the Errno 13 message even after I've followed the steps to reset my computer, check directory permissions, and turn off my antivirus. Can someone help me?

Re: Getting Errno 13 Message When Installing

jhackney1972 — Fri, 18 Nov 2022 23:34:49 GMT

Have you taken a look at this webpage?

Re: Getting Errno 13 Message When Installing

cullenye2005 — Fri, 18 Nov 2022 23:36:33 GMT

Yes. I've already tried what's written on the website and it still doesn't work

Re: Getting Errno 13 Message When Installing

jhackney1972 — Fri, 18 Nov 2022 23:59:34 GMT

I would suggest you attach your autodesk.webdeploy.streamer.log file. In it you will identify the folder where the permissions are lacking. If you need help securing this log file, take a look at this webpage.

Re: Getting Errno 13 Message When Installing

cullenye2005 — Sat, 19 Nov 2022 00:12:55 GMT

Thank you for the reply! I've attached my log file

Re: Getting Errno 13 Message When Installing

jhackney1972 — Sat, 19 Nov 2022 01:11:59 GMT

Looked at your log file and this is the first permission error location. I am guessing that your computer operating system in MacOS as this folder does not exist on a Windows operating system. I do not know much about how to change permissions on a MacOS so I will not be much help. One thing I would try first is to give the user "icydemon" full adminstrator rights. Good luck.

Re: Getting Errno 13 Message When Installing

cullenye2005 — Sat, 19 Nov 2022 01:49:58 GMT

I'm kind of confused though as when I follow the folder path, it seems that Autodesk Fusion 360.app does not exist.

Re: Getting Errno 13 Message When Installing

jhackney1972 — Sat, 19 Nov 2022 01:54:18 GMT

That is correct, the folder lacks the permissions needed for the file to be written to it. Later on in the log file it mentions it could not find the file Autodesk Fusion 360.app to use and then remove it.

Re: Getting Errno 13 Message When Installing

cullenye2005 — Sat, 19 Nov 2022 02:02:17 GMT

So currently, I just set the permissions for the Application's folder such that anything can read or write in it and it still seems to not be working. Is there a way to have the file appear?

Re: Getting Errno 13 Message When Installing

jhackney1972 — Sat, 19 Nov 2022 02:10:16 GMT

Now that you say anything can be written to the folder, what have your done to say "it is not working"? Have your run the installation program again? If the installation application runs correctly, the file is written, used and removed during the process. I was just guess you are on a Mac, if I were executing the installer, I would right click on the program and choose "Run as Administrator" but I do not know the equivalent on the Mac.

Re: Getting Errno 13 Message When Installing

cullenye2005 — Sat, 19 Nov 2022 02:15:43 GMT

HOLY JESUS I FIXED IT. Thank you so much! It turns out that I had to set the permissions for a general administrator account instead of just my current profile.

Re: Getting Errno 13 Message When Installing

jhackney1972 — Sat, 19 Nov 2022 02:19:27 GMT

Congratulations! For my own learning, ARE YOU ON A MAC? You have never told me for sure.

Re: Getting Errno 13 Message When Installing

cullenye2005 — Sat, 19 Nov 2022 02:22:36 GMT

Oh sorry about not addressing that question. Yes, I am on a MAC