topic Re: Fusion360 not opening in Fusion Support Forum

Fusion360 not opening

JJackrabbit — Tue, 20 Dec 2022 16:05:48 GMT

Since today Fusion doesn't open like it should.

I can launch it. No errors and it is running.

I've made a video to show it.

I've deleted cashes and repaired fusion. And I've unistalled it and did a reinstall. But no working solution so far

https://youtu.be/9JlAelJZ2Oc

Re: Fusion360 not opening

dsouzasujay — Tue, 20 Dec 2022 16:21:11 GMT

Hi @JJackrabbit

It would be good to get the log files to see what could be happening.

1. When you start Fusion press Ctrl+ Shift

2. This should launch the Fusion service utility

3. Do a repair of Fusion and see if that helps

4. if it does not launch service utility again and after system info. It will generate a zip file that you can attach here.

Re: Fusion360 not opening

JJackrabbit — Tue, 20 Dec 2022 17:07:59 GMT

Did the repair. But didn't solve it.

It seems like it shows up on a second screen. But there is no screen attached at the moment.

Re: Fusion360 not opening

dsouzasujay — Tue, 20 Dec 2022 17:44:47 GMT

Hi @JJackrabbit

I can see "Error: [WinError 5] Access is denied" in the log file.

Follow below steps.

Uninstall Fusion 360.
Login onto your system as an Administrator.
Disable FireWall.
Disable any antivirus running. example: Remove or disable MacAfee
Type UAC in Windows run.
Drag the bar to Never notify.
Try Re-installing Fusion 360.

Re: Fusion360 not opening

JJackrabbit — Tue, 20 Dec 2022 19:22:51 GMT

reinstalled

firewall disabled

antivirus disabled

run as admin

no solution so far

Re: Fusion360 not opening

dsouzasujay — Tue, 20 Dec 2022 21:21:14 GMT

Hi @JJackrabbit

I see your Fusion 360 folder is not having any Oxygen ID, It says UnkownUser

There may be a simple way to fix this, but please follow steps

1. Uninstall Fusion 360 from control Panel.

2. Restart your PC

2. Manually remove files if any files get missing from Uninstall process

4. Reinstall Fusion 360.

If still not working, Please share the log files.

3. Install

Re: Fusion360 not opening

JJackrabbit — Wed, 21 Dec 2022 08:41:01 GMT

Went to work and connected the second screen

Now it opens fine

Re: Fusion360 not opening

dsouzasujay — Wed, 21 Dec 2022 08:52:25 GMT

Hi @JJackrabbit

Looks like the secondary monitor was still connected even after disconnecting the monitor

After disconnecting monitor

Open Settings
Click on Display
Under the “Select and rearrange displays” section, select the monitor that you want to disconnect
Under the “Multiple displays” section, use the drop-down menu and select the Disconnect this display option.