topic Re: going on second week without functional data panel (offset) unable to open files in Fusion Support Forum

going on second week without functional data panel (offset) unable to open files

tmash1222 — Mon, 26 Dec 2022 14:05:14 GMT

History,

https://forums.autodesk.com/t5/fusion-360-support/whats-up-with-my-file-menu/m-p/11636730#M164723

I have done the uninstall and reinstall several times. also data panel reset, also reinstalled graphics drivers, and even used multiple PCS with different components.

Dead in the water and being charged for software that i am unable to use. I am currently unable to run my business.

the last update is when this occurred for both of my pcs

I am open to any productive discourse. So far there has not been much and the last thread is dead.

Re: going on second week without functional data panel (offset) unable to open files

TrippyLighting — Mon, 26 Dec 2022 15:02:13 GMT

What OS versions are you on?

I run Fusion 360 on three different computers. 2 very different PCs and one Intel MacBook Pro.

The PCs are on Win11 and the MacBook is on Ventura.

I've never seen anything like this and try to identify what the the root cause might be.

Re: going on second week without functional data panel (offset) unable to open files

tmash1222 — Mon, 26 Dec 2022 15:10:25 GMT

it is definitely being persistent. at this point i am not sure if there is anything I can do differently on my end

Re: going on second week without functional data panel (offset) unable to open files

tmash1222 — Mon, 26 Dec 2022 19:44:13 GMT

windows 10 on both

Re: going on second week without functional data panel (offset) unable to open files

HughesTooling — Tue, 27 Dec 2022 12:20:54 GMT

Until you get this figured out, can you open files from your hub?

Mark

Re: going on second week without functional data panel (offset) unable to open files

HughesTooling — Tue, 27 Dec 2022 12:33:04 GMT

@Phil.E Any ideas on why the link in the article below is dead? Looks like it would help with the problem in this thread.

@tmash1222 wrote:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Data-Panel-does-not-function-in-Fusion-360.html
I am trying to rectify it through the available info but the like is dead

https://knowledge.autodesk.com/article/The-Data-Panel-is-offset-in-Fusion-360

I am doing my due diligence but to no avail

Re: going on second week without functional data panel (offset) unable to open files

Phil.E — Tue, 27 Dec 2022 15:34:56 GMT

@tmash1222

Since you pay for the software you also pay for product support. What did they find out about this?

And have you tried using the "open" command?

@HughesTooling

I will follow up with those links, but the fact they exist indicates product support has dealt with this issue before, they are the ones who write those knowledge articles usually.

Another thing to try is windows scaling, but I don't know much about it. Is the resolution high and windows display scaling in use? eg. more than 100% scaling?

Re: going on second week without functional data panel (offset) unable to open files

tmash1222 — Tue, 27 Dec 2022 20:21:35 GMT

that helps, no longer dead in the water, i had no clue there was another browser that could be opened!

Re: going on second week without functional data panel (offset) unable to open files

tmash1222 — Tue, 27 Dec 2022 20:22:32 GMT

i can see the files from hub, they are there

Re: going on second week without functional data panel (offset) unable to open files

tmash1222 — Tue, 27 Dec 2022 20:25:18 GMT

i sent a ticket in about the issue, haven't seen a response yet, the problem did not go away when modifying scaling, for now Crtl O gets me back in business.

Thankyou

Re: going on second week without functional data panel (offset) unable to open files

shu033 — Wed, 18 Jan 2023 15:36:03 GMT

Also struggling with this. It seems inconsistent, sometimes it works (after re-starting), others not. I have updated Java and the graphics-drivers without any luck. The "open" from tab works, but how do you insert components into existing file without "dragging" them in from data panel?

Re: going on second week without functional data panel (offset) unable to open files

Phil.E — Wed, 18 Jan 2023 16:03:31 GMT

Great question. The only other ways to insert items into designs are:

Right click on data panel items and use "insert" from the menu.
Use Insert Derive from the insert menu. This creates a derive, which is similar to insert, but the result is not a read only linked design.

Please review the help pages again. This one was out of commission for some reason, now it's revived.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Data-Panel-does-not-function-in-Fusion-360.html

And to be sure: You tried File > View > Reset to default layout?

Does this hotkey do anything for you?

Show/Hide Data Panel

Ctrl+Alt+P

Option+Command+P

Re: going on second week without functional data panel (offset) unable to open files

shu033 — Thu, 19 Jan 2023 08:07:31 GMT

Thanks for trying, it did unfortunately not work. However, this did: https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-a-manual-reset-of-the-Data-Panel-in-Fusion-360.html

Pretty simple fix!