topic Re: Unable to connect to internet error in Fusion Support Forum

Unable to connect to internet error

PatrickHKDHH — Thu, 05 Jan 2023 21:15:19 GMT

I know this issue has been addressed with several posts. I've read and tried them all i could find without success.

Before i get pushed to the help articles, here is what i have done:

I do NOT use a proxy (i work from home on my personal system, no corporate network);
disabled firewall, virus protection;
disabled the READ ONLY attribute in every file/fold under Users\...\AppData\Local\Autodesk;
run a repair;
downloaded/uninstalled/reinstalled Fusion360 (and now i cant even get it to start);
updated WLAN router firmware, rebooted entire network multiple times;
rebooted in Safe Mode with Internet.
Attempted to access it via FusionTeam (it worked once but then died

Up until mid-december, i never had this problem. I haven't made any changes to my system (Windows 10 home - 64bit ,Intel i7-7700, 16gb)

HEEEELP PLEEEZE!!! NOTHING WORKS!

Re: Unable to connect to internet error

jhackney1972 — Thu, 05 Jan 2023 21:41:25 GMT

Please open the Fusion 360 Service Utility and run the Network Diagnostics from it. Here is a link to what I am talking about.

Re: Unable to connect to internet error

PatrickHKDHH — Thu, 05 Jan 2023 22:06:23 GMT

I did that as well. all pass with the exception of mcmaster.com/shell.aspx.

Re: Unable to connect to internet error

PatrickHKDHH — Thu, 05 Jan 2023 22:07:26 GMT

Re: Unable to connect to internet error

jhackney1972 — Thu, 05 Jan 2023 22:11:28 GMT

Collect your Fusion 360 log files and attach a zip copy of them to a reply post. This article will help you gather them up.

Re: Unable to connect to internet error

PatrickHKDHH — Thu, 05 Jan 2023 22:21:43 GMT

See attached.

Re: Unable to connect to internet error

jhackney1972 — Thu, 05 Jan 2023 22:23:16 GMT

I do not see anything attached. You can only attach via the Forum, not email. Please try again.

Re: Unable to connect to internet error

jhackney1972 — Fri, 06 Jan 2023 00:51:27 GMT

I still have not seen any log files attached to your Forum post.

Re: Unable to connect to internet error

PatrickHKDHH — Fri, 06 Jan 2023 03:19:17 GMT

Thank you for you help. I was able to get in touch with Autodesk support to do some troubleshooting. After everything done, it turned out to be something (yet to be determined) with my home networking. I've got a Netgear R4700 and suspect a recent firmware update may be the culprit. I bypassed it and everything works great now.

Sometimes it's the simplist of solutions.