topic Re: Unable to log-in in Fusion Support Forum

Unable to log-in

etbadger — Mon, 23 Jan 2023 23:32:18 GMT

Hello,

I am mentoring a student robotics team, and they were advised to try Fusion 360 for part modeling. I am trying to setup the software for evaluation and am getting stuck in a login-loop.

I setup an account and received a 'educational license' for Fusion 360, downloaded the software (windows 10 x64) and try to start it. In startup it asks for my username/email, and then password. After entering this it flashes 'educational license' in the titlebar for a moment, and then again prompts me for my username, and then password, repeating forever (or at least till I get tired).

I have re-downloaded. I have changed the password. I have tried multiple computers. I have tried the browser-based online fusion360 in both Chrome and MS Edge with no plugins/extensions. I get the same result every time.

How is one expected to login?

Thank you,

-Erik

Re: Unable to log-in

RajkumarIlanchelian — Mon, 23 Jan 2023 23:39:06 GMT

@etbadger I will check in the backend to see if there are any blocking issue. I will update here.

Re: Unable to log-in

RajkumarIlanchelian — Tue, 24 Jan 2023 03:01:05 GMT

@etbadger @Can you please check now?

Re: Unable to log-in

etbadger — Tue, 24 Jan 2023 03:26:43 GMT

Hello Rajkumar,

It appears to work for me now. I signed in, it asked to create a 'team', and then, following that I am presented with an interface with a work-plane and menu/buttons at the top.

Thank you for your time,

-Erik