topic Re: Stuck on "Improve your experience" page in Fusion Support Forum

Stuck on "Improve your experience" page

adelahayeQMSPQ — Thu, 02 Feb 2023 14:20:41 GMT

Hello, I made the update, and I'm stuck on the "Improve your experience" page see attachment. There is no way to validate and continue further to use the software. Thank you for your help.

Re: Stuck on "Improve your experience" page

RajkumarIlanchelian — Thu, 02 Feb 2023 14:50:06 GMT

@adelahayeQMSPQ Thank you for reporting and we are looking into this. Seems to be when the language is changed, we are encountering this. Does hitting enter accept the terms on this page?

Re: Stuck on "Improve your experience" page

zaka3d — Thu, 02 Feb 2023 15:38:03 GMT

Hi Rajkumar.
I reported the same problem here: https://forums.autodesk.com/t5/fusion-360-support/can-t-open-fusion-on-mac-studio-m1/td-p/11723814

All people with this problem are using French version.

Re: Stuck on "Improve your experience" page

zaka3d — Thu, 02 Feb 2023 15:40:47 GMT

To answer your question. Hitting enter doesn't accept the terms on this page.

Re: Stuck on "Improve your experience" page

studio863NE — Thu, 02 Feb 2023 16:33:37 GMT

Same here!

Re: Stuck on "Improve your experience" page

RajkumarIlanchelian — Thu, 02 Feb 2023 16:40:32 GMT

@studio863NE @adelahayeQMSPQ @zaka3d We are working to address this ASAP. We do believe there is a workaround that can get you past this.

Can you please go into your monitor's display setting and set it to the highest resolution and then launch Fusion? If this does not work then there is one more thing we can try (that I am currently testing) and will post here.

Re: Stuck on "Improve your experience" page

zaka3d — Thu, 02 Feb 2023 16:44:33 GMT

Tested with my 4k screen (set to 3840x2160). It doesn't work.

Re: Stuck on "Improve your experience" page

RajkumarIlanchelian — Thu, 02 Feb 2023 16:56:30 GMT

@zaka3d @adelahayeQMSPQ @studio863NE

If screen resolution is not working (looks like it is not) here is the other option that should do it.

Here is a workaround that will get you moving forward:

Windows:

1. Close Fusion 360

2. Go to C:\Users\YOUR USER ID\AppData\Roaming\Autodesk\Neutron Platform\Options

3.Look for the file NMachineSpecificOptions.xml
4. Edit this file

5.Look for the key - <userLanguageOptionId ToolTip="The language used to present the UI." UserName="User language" Value="fr-FR"/>
6. Change fr-FR (or any other language you see here to en-US
7. Now launch Fusion 360

8.It will launch in English

9.Accept the Ui terms etc

10. Once this is done you can go in to preferences and set the language back to your preferred language

Mac:

1. Close Fusion 360

2.Go to /Users/kumYOUR USER ID/Library/Application Support/Autodesk/Neutron Platform

3.Look for the file NMachineSpecificOptions.xml
4. Edit this file

8.It will launch in English

9.Accept the Ui terms etc

10.Once this is done you can go in to preferences and set the language back to your preferred language

Re: Stuck on "Improve your experience" page

studio863NE — Thu, 02 Feb 2023 16:56:09 GMT

Thanks for the quick reply.

Some of us are on Mac computers unfortunately.

Re: Stuck on "Improve your experience" page

zaka3d — Thu, 02 Feb 2023 16:57:39 GMT

I'm on a Mac. I found the file under library/application support/autodesk/neutron platform but didn't find the key <userLanguageOptionId ToolTip="The language used to present the UI." UserName="User language" Value="fr-FR"/>

Re: Stuck on "Improve your experience" page

RajkumarIlanchelian — Thu, 02 Feb 2023 17:06:25 GMT

I updated the above post with the Mac locations too.

@zaka3d I am surprised that you cannot find this option but if you are not seeing it, here is what to do.

Add this

<userLanguageOptionId ToolTip="The language used to present the UI." UserName="User language" Value="en-US"/> to the </BootstrapOptionsGroup>

Re: Stuck on "Improve your experience" page

studio863NE — Thu, 02 Feb 2023 17:16:01 GMT

All good!

Thanks

Re: Stuck on "Improve your experience" page

zaka3d — Thu, 02 Feb 2023 19:40:13 GMT

Thanks a lot. After adding this line it's ok.

Re: Stuck on "Improve your experience" page

zaka3d — Thu, 02 Feb 2023 19:56:00 GMT

And after launching one time in English and accept the terms, reverting to fr-FR works as well.

So everything is perfect.

Re: Stuck on "Improve your experience" page

michael.bonhomme — Thu, 02 Feb 2023 20:30:19 GMT

Adding my 2 cents : on my Mac (Mac mini M1 on Ventura) NMachineSpecificOptions.xml is under

/Users/<user>/Library/Application Support/Autodesk/Neutron Platform/Options

Re: Stuck on "Improve your experience" page

basile1 — Fri, 03 Feb 2023 17:22:18 GMT

I'm having the same problem here but impossible to find the file "Neutron Platform" on mac. It also doesn't work with the screen resolution... (Fusion in french also).. HELP

Re: Stuck on "Improve your experience" page

RajkumarIlanchelian — Fri, 03 Feb 2023 17:23:58 GMT

@basile1 Can you post an image of your path?

Re: Stuck on "Improve your experience" page

basile1 — Fri, 03 Feb 2023 17:25:58 GMT

for going to wich file ?