topic Re: Fusion Update Fail in Fusion Support Forum

Fusion Update Fail

jcgoossen00 — Tue, 04 Feb 2025 19:35:46 GMT

Fusion fails to update on one of my computers. It has done this for awhile. I have made sure my computer is up to date. Attached is my diagnostic log. Thanks!

Re: Fusion Update Fail

RajkumarIlanchelian — Tue, 04 Feb 2025 19:41:36 GMT

@jcgoossen00

Please try below steps to install Fusion.
1. Make sure that Fusion installer is not running in task manager
2. Go to %localappdata%\Autodesk\ then DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder)
3. Delete the shortcut that is used to launch Fusion
4. Restart your machine
5. Do not use the same Fusion installer. Can you please download the installer again
6. Now install again

Re: Fusion Update Fail

jcgoossen00 — Tue, 04 Feb 2025 21:34:21 GMT

I am trying that. Now I get "Problem installing Fusion" message. I have attached the log.

Re: Fusion Update Fail

dooyoul_chung — Tue, 04 Feb 2025 21:56:44 GMT

Hi @jcgoossen00
Thanks for sharing log file. There is network connection issue found from your log file.
Could you try installing with wire connection? or after reboot your router?

Re: Fusion Update Fail

jcgoossen00 — Tue, 04 Feb 2025 23:16:29 GMT

I do not have access to wired connection. I rebooted the router and tried again. Same thing.

Re: Fusion Update Fail

RajkumarIlanchelian — Tue, 04 Feb 2025 23:30:50 GMT

@jcgoossen00 Is connecting to say your phone hotspot an option? Essential we want to see if using a different network helps.

Re: Fusion Update Fail

jcgoossen00 — Tue, 04 Feb 2025 23:47:47 GMT

Yes I just tried that and it seemed to work. I guess if I have trouble with updates in the future that would be something to try?