topic Re: Bug report: UI not displaying properly in Fusion Support Forum

Bug report: UI not displaying properly

t_andrew_finch — Sun, 11 May 2025 23:34:04 GMT

Starting this morning, the data panel and all cloud-based UI stopped displaying. The design history banner icons are also not displaying but the info is there. I can left/right click and the selection table appears and selecting a feature from the banner highlights on the model. A few times today the banner icons reappeared, but then the model disappeared, and then program crashed.

I've, restarted multiple times, updated my grahpics card driver, and repaired the Fusion installation. The program was working fine before the update and for about a day after. I haven't changed any of my PC or program settings.

Re: Bug report: UI not displaying properly

vinayak_dhame — Mon, 12 May 2025 05:17:45 GMT

Hi @t_andrew_finch ,

It will be helpful if you could provide some more details:

1. Could you record a video for the issue your facing showing a blank Data Panel and share it here.

2. It will be helpful if you can share the logs. Details to collect logs can be found here.

Re: Bug report: UI not displaying properly

t_andrew_finch — Wed, 14 May 2025 00:18:34 GMT

Here are two screen grabs. One shows the hole where the data panel would be and the other has my mouse hovering over the missing design history icons.

Re: Bug report: UI not displaying properly

vinayak_dhame — Wed, 14 May 2025 05:07:09 GMT

Hi @t_andrew_finch ,

Thank you for sharing the images. It will be helpful if you can share the diagnostic logs as well to investigate further.

Details to collect diagnostic logs for fusion can be found in below link:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-and-share-the-Diagnostic-Log-Files-in-the-Fusion-360-Help-menu.html?msockid=0248c3758ea1682600ded6908f3a6948

Re: Bug report: UI not displaying properly

RajkumarIlanchelian — Wed, 14 May 2025 17:56:14 GMT

@t_andrew_finch Can you also please look at this article and see if what is called out here helps?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Data-Panel-is-showing-blank-space.html?us_oa=forums-us&us_si=51d44699-dbb0-4fa7-a690-c12d190de926&us_st=blank%20data%20panel

Re: Bug report: UI not displaying properly

RajkumarIlanchelian — Wed, 14 May 2025 20:31:23 GMT

One another thing apart from the above article would be to make sure that you have an up-to-date OS.

Re: Bug report: UI not displaying properly

t_andrew_finch — Wed, 14 May 2025 22:07:36 GMT

Diagnostic files attached.

I have uninstalled and reinstalled the program with no success. I have also forced DirectX 9 and 11 with no success. Resetting to default view layout was unsuccessful. I followed all the options in the links provided and no success for any of those options either.

Re: Bug report: UI not displaying properly

vinayak_dhame — Wed, 15 Oct 2025 07:48:43 GMT

Hi @t_andrew_finch ,Just checking in—are you still experiencing the issue with the latest update 2604.1.18?