topic can not delete project or open project folder error "You don't have required permissions to perform this operation." in Fusion Support Forum

can not delete project or open project folder error "You don't have required permissions to perform this operation."

tanat_boonpar — Mon, 27 Feb 2023 01:54:55 GMT

I create a project in fusion 360 and get error "Operation failed" or "Failed operation" someting like that. After that, I create another project and got 2 projects, one can delete and other cannot delete or open project folder and get error "You don't have required permissions to perform this operation." What can i do.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

sutherland- — Mon, 27 Feb 2023 07:30:35 GMT

Hi @tanat_boonpar

Are you using the same account when logging into the web as well as F360?

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

tanat_boonpar — Mon, 27 Feb 2023 08:17:31 GMT

Hi @sutherland-

Yes, I'm using the same account with both website and Fusion 360.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

sutherland- — Mon, 27 Feb 2023 11:49:48 GMT

Okay, are you the owner of the comiceLaboratory team?

Note, not the project, but the team owner.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

tanat_boonpar — Mon, 27 Feb 2023 12:09:12 GMT

Yes, I am an owner of comiceLaboratory team, And there is only me in the team.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

sutherland- — Tue, 28 Feb 2023 07:13:11 GMT

Have you tried to log in from another browser or device?

If yes, I would suggest you to contact support directly, they will be able to assist you if there any issues with the account itself.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

tanat_boonpar — Tue, 28 Feb 2023 09:07:44 GMT

Yes, I try to login website and Fusion 360 in another laptop, The result are the same.

And I use Fusion 360 Education plan that Autodesk doesn’t provide technical support with their free software.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

sutherland- — Tue, 28 Feb 2023 11:43:33 GMT

I do believe that you can contact support no matter what kind of plan you have vie web browser, since I have had a Education license prior as well and they helped me. Just try to contact support directly here.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

tanat_boonpar — Tue, 28 Feb 2023 12:06:34 GMT

How do you contact support?

I try to contact support but there is no contact option.

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

sutherland- — Wed, 01 Mar 2023 07:41:08 GMT

Hmm, that is weird, maybe they changed something.

@jeff_strater could you please provide some assistance here?

Re: can not delete project or open project folder error "You don't have required permissions to perform this operation."

kodymatthews — Mon, 29 May 2023 16:03:49 GMT

Has there been any movent on this? I am having the same problem but trying to archive and active project that is not showing in fusion. i get the same permission error every time i try to do something with it.