topic Re: Logging in sends me back to the login screen fusion 360 personal version in Fusion Support Forum

Logging in sends me back to the login screen fusion 360 personal version

montigny_soeren — Tue, 14 Mar 2023 19:43:36 GMT

Hi everyone, i have the same problem (following link) with the personal version of fusion 360, like the video of the message 4.

I have try many recomandations in this forum but nothing does really work.

If you have any idea i would appreciate it !

Thanks a lot and sory for my bad english.

https://forums.autodesk.com/t5/fusion-360-support/logging-in-sends-me-back-to-the-login-screen/m-p/11689659

Re: Logging in sends me back to the login screen fusion 360 personal version

tasha.addington-ferris — Tue, 14 Mar 2023 23:31:37 GMT

Can you try a Reset of Fusion 360 using the service utility? That link includes information on how to get to the utility. Keep the checkbox for User Credential unchecked.
Try logging in again after this and let me know if that helped!

Re: Logging in sends me back to the login screen fusion 360 personal version

montigny_soeren — Wed, 15 Mar 2023 13:57:11 GMT

Thank you for your help, i have tried the reset but nothing has change....

Re: Logging in sends me back to the login screen fusion 360 personal version

tasha.addington-ferris — Wed, 15 Mar 2023 16:11:55 GMT

Okay, can you try logging in on the web browser for Fusion Team? www.login.autodesk360.com
If you are able to log in online, can you navigate to a file and try "open on desktop"?

If neither of those works, go through your login on the desktop application and then use the same service utility as above to grab your "system information" and post the log files here. I'll take a look and see what they say.

Re: Logging in sends me back to the login screen fusion 360 personal version

tasha.addington-ferris — Wed, 15 Mar 2023 16:13:48 GMT

You can also just PM the logs as well, if you would prefer.

Re: Logging in sends me back to the login screen fusion 360 personal version

montigny_soeren — Wed, 15 Mar 2023 19:51:58 GMT

I have tried to logging in on the web browser for Fusion Team, it's written :

Hub is being configured

Please wait...

but it still loading ...

When I select Gather System Information in the service utility, I have no report, nothing happens.

Whan I select network diagnostic test, I have the report attached to this message.

Re: Logging in sends me back to the login screen fusion 360 personal version

tasha.addington-ferris — Wed, 15 Mar 2023 21:53:34 GMT

Ah gotcha. I took a look at your hub configuration and it does look like something went wrong when it was first created. I put in a ticket with our data management team so they can fix it and that should allow you to log in again. Your ticket number is ATEAM-42541, for your reference. I'll let you know when to try logging in again.

Re: Logging in sends me back to the login screen fusion 360 personal version

montigny_soeren — Wed, 15 Mar 2023 22:26:32 GMT

Thank you so much !

I wait your autorisation to try logging in again.

Re: Logging in sends me back to the login screen fusion 360 personal version

tasha.addington-ferris — Thu, 16 Mar 2023 17:25:39 GMT

@montigny_soeren Please try logging in to Fusion again. Because your previous hub was not configured correctly and did not include any design data, the hub was deleted so that you can start the process again. You should now be able to log in and will be prompted through a team hub creation process.

Re: Logging in sends me back to the login screen fusion 360 personal version

montigny_soeren — Thu, 16 Mar 2023 19:01:40 GMT

It works ! Thank you so much for your help !

🙏🙏🙏