topic Re: Cannot open Fusion in Fusion Support Forum

Cannot open Fusion

pkw6X2K4 — Mon, 10 Feb 2025 20:40:32 GMT

I cannot open Fusion . I get the notification -

You can’t open the application “Autodesk Fusion 360” because it may be damaged or incomplete.

Autodesk advises me to

To avoid this issue reset / reinstall Fusion using the Service Utility.

I have not completed the reset/reinstall because there are statements about cache or file losses

that worry me.

I would be grateful for your assistance.

Peter Wigglesworth

pkw@wigglesworth-weider.ch

Re: Cannot open Fusion

RajkumarIlanchelian — Mon, 10 Feb 2025 22:51:05 GMT

@pkw6X2K4 Are you on windows or Mac?

Re: Cannot open Fusion

pkw6X2K4 — Mon, 10 Feb 2025 23:17:08 GMT

Hello,
Mac - latest OS

Re: Cannot open Fusion

RajkumarIlanchelian — Mon, 10 Feb 2025 23:46:17 GMT

@pkw6X2K4 Can you go to Launch pad - Run Fusion service utility - gather system info - attach the Fusiondiagnostics.zip file that gets generated?

Re: Cannot open Fusion

pkw6X2K4 — Tue, 11 Feb 2025 09:21:08 GMT

Attachments available until 13 Mar 2025
Hello,

Sorry, I could not answer before.
We are in different time zones?
Zip files enclosed.

Re: Cannot open Fusion

RajkumarIlanchelian — Tue, 11 Feb 2025 15:42:57 GMT

@pkw6X2K4 I do not see any attachments. Can you please attach again?

Re: Cannot open Fusion

pkw6X2K4 — Tue, 11 Feb 2025 20:08:08 GMT

Attachments available until 13 Mar 2025

Click to Download
<>MacOSDiagnosticLogs.zip
44.1 MB
Click to Download
<>FusionDiagnosticLogs.zip
523.3 MB

Re: Cannot open Fusion

RajkumarIlanchelian — Tue, 11 Feb 2025 20:40:53 GMT

@pkw6X2K4 Sorry still not seeing the attachment. In the zip file if you go into Autodesk Fusion 360 folder, you will see a unique folder name. If you go into that an under W folder, see if you have a Q folder and in that Q folder are there any files in there ?

Re: Cannot open Fusion

pkw6X2K4 — Tue, 11 Feb 2025 21:10:03 GMT

Hello,

Two Zip files were created.

1. MacOS Diagnostic Logs
This does not contain anything you have described.

2. Fusion Diagnostic Logs
This contains -

Neutron Platform folder > QWQKPK2F3MEN folder > Crash recovery and W. Login Folders

The last two folders do not contain anything.

OR

Neutron Platform folder > Options folder > QWQKPK2F3MEN folder > NGlobalOptions.xml
and OptionsStatus.xml

I hope this helps

Thanks pkw

Re: Cannot open Fusion

RajkumarIlanchelian — Tue, 11 Feb 2025 21:56:30 GMT

@pkw6X2K4 Thank you,. You are good to go ahead and do a repair.

1. Close Fusion (and also delete the Fusion shortcut)
2. make sure Fusion is not running in activity monitor
3. Go to launch pad - Run Fusion service utility
4. Run the repair Fusion

This should address the issue for you.

Re: Cannot open Fusion

pkw6X2K4 — Tue, 11 Feb 2025 22:16:03 GMT

Helllo.

OK.
I’ll do that tomorow. Its 24.00hrs here
and I would like to be ‘awake’ when I run the
repair. I will let you know what happens.

I the meantime many thanks to you and the
Fusion Community.

pkw