topic Re: Files transferred from personal hub to team hub have disappeared in Fusion Support Forum

Files transferred from personal hub to team hub have disappeared

cboyce376BTTSZ — Wed, 12 Apr 2023 02:39:33 GMT

Hi,

Recently I had to create a new team hub and as part of that process I believe my personal files have been transferred to the team hub. However they are not present in the new team hub and if I switch back to my personal hub the files are not there and I get an error. When i log into myhub.autodesk360.com I get an error, and in the errors at the top it says that the files cannot be moved and to contact support.

I don't mind if these files are in my personal or team hub but I would like access to them.

Thanks

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Wed, 12 Apr 2023 21:37:23 GMT

Hi,

I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Fri, 28 Apr 2023 20:15:59 GMT

Hi,

Our development team has resolved the issue with your data. Please can you confirm from your end if you are able to access your files?

Thanks!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

cboyce376BTTSZ — Tue, 02 May 2023 04:49:19 GMT

All the files are there now, thank you!

Re: Files transferred from personal hub to team hub have disappeared

Ronald.Thompson — Tue, 14 Jan 2025 12:51:58 GMT

I am also having this exact issue. How did you fix it?

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Fri, 17 Jan 2025 21:23:09 GMT

Hi @Ronald.Thompson,

I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Fri, 17 Jan 2025 22:14:19 GMT

Hi @Ronald.Thompson,

We need more details. You can send it as a direct message as well.

What is your hub id?
What is your email id?

Thank you!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

Ronald.Thompson — Mon, 20 Jan 2025 12:18:54 GMT

I'm not sure. Where will I find the IDs?

Re: Files transferred from personal hub to team hub have disappeared

Ronald.Thompson — Mon, 20 Jan 2025 13:07:57 GMT

This morning the files are also missing from my personal account. I have opened a support ticket. I have one personal paid account and 2 company paid accounts. All of my files are gone from both accounts.

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Tue, 21 Jan 2025 12:53:28 GMT

Hi @Ronald.Thompson,

1. What is your email?
2. What is the URL to your hub?

Thank you!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Thu, 30 Jan 2025 14:47:33 GMT

Hi @Ronald.Thompson,

Our development team has resolved the issue with your data. Please can you confirm from your end if you are able to access your files?

Thanks!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

Ronald.Thompson — Thu, 30 Jan 2025 15:58:14 GMT

I don't see any difference. I resolved the issue after support failed to support.

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Thu, 30 Jan 2025 20:41:00 GMT

@Ronald.Thompson,

Is your issue resolved?

If not, can you describe what's going on?

Thank you!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

Ronald.Thompson — Thu, 30 Jan 2025 20:57:16 GMT

It's resolved.

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Thu, 30 Jan 2025 21:21:16 GMT

Awesome. Thanks for getting back to us @Ronald.Thompson.

Re: Files transferred from personal hub to team hub have disappeared

Vincent9KD68 — Tue, 04 Mar 2025 16:38:32 GMT

I have this same issue after being force to migrate to Team Hubs. The failed move has remove all files from my account.

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Tue, 04 Mar 2025 18:23:29 GMT

Hi @Vincent9KD68,

We need the following information from you. Please send it as a DM.

1. What is your email?
2. What is the URL to your hub?

Thank you!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Tue, 04 Mar 2025 18:49:05 GMT

Hi @Vincent9KD68,

I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Thank you!

Porkodi Nathan

Re: Files transferred from personal hub to team hub have disappeared

porkodi_autodesk — Thu, 06 Mar 2025 13:46:28 GMT

Hi @Vincent9KD68 ,

Our development team has resolved the issue with your data. Please can you confirm from your end if you are able to access your files?

Thank you!

Porkodi Nathan