topic Re: Working Offline: Outage Detected in Fusion Support Forum

Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 22:03:06 GMT

Working Offline: Outage Detected

• We've detected an unexpected outage.

Fusion 360 is temporarily in offline mode.

This is affecting all online workflows. We're working on bringing Fusion 360 back online ASAP.

I have been getting this all day - I have run a repair - turned off VPN - restarted the computer multiple times - restarted the program multiple times.

I cannot save any meshes - and therefore cannot progress with anything. I am well and truly stuck.

Autodesk Translation Services failed to translate the current document to stl file!

Translator failed to export data

• Export failed, no data written."

"Autodesk Translation Services failed to translate the current document to obi file!

I Translator failed to export data

• Export failed, no data written."

"Autodesk Translation Services failed to translate the current document to 3mf file!

* Translator failed to export data

PLEASE help

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 22:08:39 GMT

@atomicsupersonic We are certainly not having any service side issues and none of ur clients should be offline.

1. Can you please confirm if you are on our latest 2.0.15995 version?
2. Also, does closing Fusion/restarting the machine/Launching again help?
3. If possible can you restart your router to make sure that there is no network related issues?
4. If all of the above does not solve, then when launching Fusion can you click on Ctrl+Shift (Windows) Cmd+Shift (Mac) to launch Fusion service utility and gather the system data and attach the diagnostic log zip file that it generates?

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 22:12:06 GMT

Thank you Rajkumar, for being so prompt

1. I am on Fusion 360 2.0.15995 x86_64 [Native]

2 . No I have been doing this all day in hope

3. I will try that as soon as I have sent this reply

4. Will do, THANK YOU

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 22:23:23 GMT

Rajkumar

3. I restarted the router

4. Please find attached

James

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 22:38:04 GMT

@atomicsupersonic Thank you for the logs. It looks like there is a token refresh that is not happening. Looking more into the logs but here I a quick thing to try out to get past this.

0. If you have any other Autodesk product open please close them
1. Close Fusion 360
2. Go to C:\Users\USER ID\AppData\Local\Autodesk - Delete the folder Identity service
3. launch Fusion 360 again

it should ask you to login. At this point it should get you online again.

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 22:44:19 GMT

Thank you Rajkumar

I did as you asked and now when I try to sign in and go to a webpage I get

"Oops... an error occurred"

"We're experiencing some problems accessing your Autodesk account.

Please try again later."

!! James ??

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 22:50:16 GMT

@atomicsupersonic Are you able to login to https://login.autodesk360.com/login with your account?

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 22:52:26 GMT

No, I get the same error when clicking your link!

Whatssssss going on!!?

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 22:58:44 GMT

Rajkumar

I was able to login into a different browser, Firefox instead of Safari. I am in an account now, But I am not seeing ANY of my projects and items.

I am starting to freak out a little.

How can I safeguard the files that I still have in the app at this end?

James

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 23:01:30 GMT

Rajkumar

I have found them

Looks like there are two identities on the account.

Might need some attention on that, please.

James

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 23:02:22 GMT

@atomicsupersonic

1.To clarify, you were able to use Firefox and login to https://login.autodesk360.com/login but you are not seeing all your projects?

2.Also, can you make Firefox your default browser and login to Fusion 360?

3. Are you part of multiple team hubs by any chance and you just need to switch to your hub to see your projects?

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 23:05:11 GMT

1. Yes I can see when using Firefox

2. I certainly will do

3. I seem to be part of a team that is two of me ! (I work with no-one else, but there are two of me accounts)

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 23:07:18 GMT

@atomicsupersonic Its likely that one if a personal hub and the other is a team hub. If you switch between the hubs are you seeing all your projects?

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 23:08:42 GMT

Yes

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 23:10:44 GMT

@atomicsupersonic

1. Ok so all your projects are available
2. using Firefox as your default you are able to login to Fusion 360
3. With safari as the default you are still hitting the login issue

Correct?

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 23:22:41 GMT

Rajkumar

1. Yes they are

2. Yes I can

3. Yes, hitting an error

Re: Working Offline: Outage Detected

RajkumarIlanchelian — Wed, 19 Apr 2023 23:28:39 GMT

@atomicsupersonic Ok. Glad to know that you are now online and can work with Fusion 360. regarding the safari not working, we have to digit a bit more.

can you please update the AdSSO component as called out in this document and then use safari to login and see? https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/A785RG35hP8oUR96WrYkn.html

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 23:33:14 GMT

Rajkumar

Thank you very much. For the next few hours you are my NEW Favourite person on the Planet- Congratulations.

James

Re: Working Offline: Outage Detected

atomicsupersonic — Wed, 19 Apr 2023 23:39:22 GMT

Rajkumar

The instructions you gave on that web link

1. All appear to be for Windows (I am on OSX)

2. The file that downloads cannot find anything that will open it (I presume it needs a PC-Windows)

3. I do not have Autodesk Desktop/Access installed (But I am downloading as I type) _Seems I can't as its a WINDOWS thing. Not OSX.

James

Re: Working Offline: Outage Detected

mmgarn — Fri, 28 Apr 2023 01:09:23 GMT

I have had this issue almost every day this week! What is going on AutoDesk? I pay for this subscription. A few outages a year is acceptable, outages more often than not is useless and frustrating.