topic Re: track pad orbit doesnt work, then does then doesnt... in Fusion Support Forum

track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Thu, 20 Apr 2023 00:16:09 GMT

its been a couple years now and the hold shift orbit feature on a track pad does not work all the time and now it doesnt work at all? fix?

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Fri, 21 Apr 2023 17:41:01 GMT

Are you on a mac or windows device? If on mac can you turn on "native trackpad" in user preferences > preview features?
If on windows, can you tell more about your device?

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Fri, 21 Apr 2023 21:19:20 GMT

mac, native track pad makes no difference. hold shift does nothing still. just a plain ol mac book pro 2019 with Intel Iris Plus Graphics 655 1536 MB

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Fri, 21 Apr 2023 21:23:41 GMT

Did you restart Fusion after turning on native trackpad? I think that is one that works better with a restart.

Otherwise:

If you go to the main General page of the preferences, what do you have set for "Pan, Zoom, Orbit shortcuts"?
Anything else notable about your setup? Do you see this primarily with Fusion in full screen or a different desktop "space"? Any external monitors?

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Fri, 21 Apr 2023 21:25:36 GMT

yup, restarted it. fusion 360 for the orbit setting. nothing notable. i never full screen it, nothing has changed. no monitors.

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Fri, 21 Apr 2023 21:29:46 GMT

Oh do you have "Use gesture-based view navigation" turned on? It's just a little below the Fusion orbit setting? Only other thing I can think of at the moment.

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Tue, 25 Apr 2023 23:52:32 GMT

I do, but turning it off doesnt help.

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Wed, 26 Apr 2023 22:20:31 GMT

Okay we want that on. Can you do this:

Turn gesture view ON.
Turn native trackpad OFF.
Restart Fusion.
Turn native trackpad ON.
Restart Fusion.
Test again.

The behavior is classic for the native trackpad being off so if that still doesn't trigger it we might need to dig deeper. If that is the case can you grab your Fusion 360 Diagnostic Log files and either reply back with them or PM them to me?

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Thu, 27 Apr 2023 18:27:00 GMT

did the steps and still nothing. even the zoom gesture prompted by splitting fingers doesnt work.

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Thu, 27 Apr 2023 18:52:41 GMT

Hmm odd. Can you grab the diagnostic logs for the computer? The link from my previous post includes instructions if you aren't familiar.

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Thu, 27 Apr 2023 19:03:17 GMT

Here ya go, yeah not having a proper rotate feature is very frustrating as using the cube in the corner doesnt reset the pivot and my model swings around lol.

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Fri, 05 May 2023 17:33:17 GMT

Hey @ckVCFWD , can you try doing a repair with the Fusion service utility and then testing again?

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Fri, 05 May 2023 18:35:09 GMT

Ill try it but man this is killing me.

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Fri, 05 May 2023 18:51:35 GMT

just did it. nothing different.

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Fri, 05 May 2023 19:21:37 GMT

Can you send me a new set of diagnostic logs after the repair? I noticed that they go back WAY farther then I would expect so just want to make sure things got cleared properly. Thanks!

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Fri, 05 May 2023 22:02:34 GMT

sure, I, also updated my laptop and still nothing.

here is the log

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Sun, 07 May 2023 18:26:29 GMT

should also mention that gestures no longer works either. just two finger scroll to zoom. just double checking that the log got attached to my last message, Im not sure how to tell if it did. I don't see anything that indicates an attachment on my last post so Ill just attach it again in case. not being able to rotate the model outside of the cube in the corner is super frustrating. like most important feature.

Re: track pad orbit doesnt work, then does then doesnt...

tasha.addington-ferris — Mon, 08 May 2023 15:16:30 GMT

Thanks, the first message didn't attach the logs so thanks for trying again. It really sounds like you have the "gesture navigation" turned off in the main preference page. You're sure you have that turned on? We talked about that feature earlier in the thread if you don't remember.
I'll take a look at the logs.

Re: track pad orbit doesnt work, then does then doesnt...

kdlehmer — Thu, 11 May 2023 23:17:27 GMT

I'm having the same problem for the past week or so. I've checked all the preferences too. Then today I suddenly could no longer save a new working model. I'm thinking I need to reinstall Fusion 360 but am not sure how.

Re: track pad orbit doesnt work, then does then doesnt...

ckVCFWD — Thu, 11 May 2023 23:19:15 GMT

oh, yeah, ive toggled it many times restarted... makes no difference.