topic Re: the program does not respond in Fusion Support Forum

the program does not respond

hugolopezmartin1 — Tue, 25 Apr 2023 15:48:36 GMT

[I have an msi with 16 gigs of ram, windows 10 and an intel core 7 7gen] for some reason when I open the program it tries to open but then I get a message that fusion360 is not responding and I have to force the stop, and I have tried to check that there are no more fusion files, I have tried to synchronize the time but nothing seems to work

Re: the program does not respond

RajkumarIlanchelian — Tue, 25 Apr 2023 15:54:06 GMT

@hugolopezmartin1 Can you provide the log files to see what could be happening?

1. As you are launching Fusion 360 click on Ctrl+shift
2. This will launch the Fusion 360 service utility
3. Click on gather system info
4. Please attach the diagnostic log zip file in this thread.

It could likely be some network, firewall, proxy issue that could be causing this too. Hopefully logs will give more details.

Re: the program does not respond

Bijesf — Tue, 25 Apr 2023 16:47:50 GMT

I have tried everything and nothing helps. I start the fusion 360 and it says that we send you to your web browser to log in and back and I am logged in with my browser but nothing happens. I have been at it for several hours but just no....:(

Re: the program does not respond

RajkumarIlanchelian — Tue, 25 Apr 2023 16:58:30 GMT

@Bijesf What you describe here seems to be slightly different. Can you confirm if the below is what you see?

1. Launch Fusion 360
2. Sign in - Takes you to the browser
3. You sign in the browser - Click on Go to product
4. Now nothing happens? Fusion asks you to re-sign in?

Re: the program does not respond

Bijesf — Tue, 25 Apr 2023 17:47:49 GMT

first of all thank you very much for your response. I start the fusion 360 and then it ask me to login to web browser and back, but it never goes any further!!? No matter what I do. I live in Denmark, and I contacted the Fusion team here in Denmark, and after the Very Good man tried to help me it was not possible and then he asked me if fusion team could write to my email!!? If I just knew what is it I have to do. I have a firewall is that maybe the reason!?

Re: the program does not respond

RajkumarIlanchelian — Tue, 25 Apr 2023 17:55:50 GMT

@Bijesf Can you please attach log files as per below?

1. As you are launching Fusion 360 click on Ctrl+shift (windows) or Cmd+Shift (Mac)
2. This will launch the Fusion 360 service utility
3. Click on gather system info
4. Please attach the diagnostic log zip file in this thread.

Also, if you switch your default browser to some other browser, what happens?

Re: the program does not respond

Bijesf — Tue, 25 Apr 2023 18:00:12 GMT

I have done so. Nothing happens. the ctrl, shift and window. it is just dead nothing happens there are no menu to choise anything from nor will it respond to any key. It was fine this morning. I am thinking maybe I delete everything mauelly after uninstalling and then try again?

Re: the program does not respond

suryawa — Thu, 27 Apr 2023 10:02:56 GMT

Hi @Bijesf ,

The below linked artical will help you to do a clean uninstall:

How to do a manual uninstall of Autodesk Fusion 360 '

Thanks...