topic Re: Mac Trackpad Issue after Update in Fusion Support Forum

Mac Trackpad Issue after Update

jodom4 — Tue, 25 Apr 2023 23:36:03 GMT

Some mac users have recently found their trackpad navigation has been impacted. These instructions are the current best solution while we're working on fixing it.

First ensure in Preferences that "use gesture based view navigation" is enabled.

Next:
1. In preferences, under Preview Features, turn on Native trackpad, and close preferences.
2. Try trackpad.
3. If it doesn't work, close Fusion (red x or command + Q)
6. Restart Fusion

Please reply here if this fix doesn't work for you.

Re: Mac Trackpad Issue after Update

ckriesi — Wed, 03 May 2023 14:17:03 GMT

Nope, that does not fix it. I cannot rotate with Shift + two-fingers.

In fact, nothing but zooming in and out works.

Fusion 360 2.0.16007 x86_64 [Native]
macOS 13.2.1 (22D68) on MacBookPro15,1

edit / update: issue was somehow caused by NativeTrackpad Add In

Re: Mac Trackpad Issue after Update

graham178 — Sun, 30 Apr 2023 05:28:02 GMT

Since the forced spate on April 11th, 2023 update by selecting Native Trackpad it only allows orbit and pan

But zoom doesn't work.

Disabling Native trackpad allows zoom but not orbit / pan

Since April 11th there have been 3 subsequent forced updates, none of which have fixed the issue.

Fusion repair utility, re-install, nothing works.

In Japan, Hong Kong and Korea for 2 months at CNC facilities.

It really sucks to lose the ability to lose CAM on my laptop all of the sudden when I need it most.

It's been weeks since this stopped working, is there any ETA on when mac laptops can use Fusion again?

Re: Mac Trackpad Issue after Update

rachaeleGXTF2 — Mon, 01 May 2023 20:46:13 GMT

This fixed it for me.

Re: Mac Trackpad Issue after Update

ckriesi — Wed, 03 May 2023 10:52:06 GMT

I found the / my local error: I had the "NativeTrackpad" Add-in running. Stoping that add in (and disabling it from running it when starting fusion) fixed the issue.

Re: Mac Trackpad Issue after Update

haleypearse — Wed, 03 May 2023 14:09:46 GMT

Trackpad navigation support has been actually getting worse. Last update orbit was broken but at least panning worked, and zooming too iirc. We don't know what has been changed in the last few updates, but it's probably way more important than navigation.

Re: Mac Trackpad Issue after Update

wjatevrr — Thu, 04 May 2023 04:44:20 GMT

Autodesk's "Native trackpad" support is missing inertial panning, which is key to working with a trackpad. We need this "glide" effect to move quickly across the screen/3D plane, pravdomil's NativeTrackpad plugin used to do the trick and did it well, but he stopped supporting it a while back and the April 2023 update broke the plugin.

Are you guys working on adding inertial panning support?

Re: Mac Trackpad Issue after Update

ckriesi — Thu, 04 May 2023 08:11:18 GMT

@wjatevrr - 100% agreed! The NativeTrackpad Add in was perfect, now Fusion killed it and replaced it with a way worse version.

Fusion team, you need to bring the inertia, otherwise the "native trackpad" is borderline useless because one scrolls and scrolls and scrolls without an end.

Re: Mac Trackpad Issue after Update

rajiv_ee — Tue, 09 May 2023 06:03:03 GMT

unable to install

Re: Mac Trackpad Issue after Update

b5.belgie — Tue, 23 May 2023 09:57:08 GMT

Is there any news about this error? can't work normal now and everything takes forever. or the trackpad works normal and the mouse won't zoom or the mouse works normal and i can't pan. just got a email for my new 1yr subscription but if this is going to be an issue after every update than i look for new software.

Re: Mac Trackpad Issue after Update

wjatevrr — Fri, 26 May 2023 04:52:31 GMT

I would also like an update, Fusion isn't really usable on a MacBook's trackpad without inertial panning. The current trackpad implementation is very impractical. This has been the source of a lot of frustration.

Re: Mac Trackpad Issue after Update

b5.belgie — Fri, 26 May 2023 11:05:38 GMT

Your right!! im working on a mac mini and have a trackpad and mouse.

After years of working with mouse for zoom and trackpad +shift for pan it sucks to have to do everything on the trackpad and zooming takes for ever. was working on a home cinema room and took me 2 days with this bug.

I think i go ask for compensation, can't work as quick as normal and i lose money this way.

Re: Mac Trackpad Issue after Update

graham178 — Thu, 01 Jun 2023 17:53:55 GMT

I just updated Fusion today to version 2.0.16265:

Despite the newest update, Trackpad still does not zoom/pan, so the defective software update that killed it 2 months ago, it's still defect. How can we get a functional product?

Re: Mac Trackpad Issue after Update

b5.belgie — Fri, 02 Jun 2023 11:34:15 GMT

Yesterday i was in contact with support and my trackpad is working normal but i can't use my mouse for zoom and trackpad for rotation.

Or the trackpad does all and the mouse does the pan with shift and not zoom,

Or the mouse does zoom but no way to rotate with trackpad.

Look at the pictures if you only want the trackpad to work. for the mouse i got no solution. he just said it's because i have a magic mouse and he has a normal mouse than it should work. (not tried this)

Re: Mac Trackpad Issue after Update

FrodoLoggins — Mon, 05 Jun 2023 13:05:56 GMT

@jodom4 wrote:
Some mac users have recently found their trackpad navigation has been impacted.

No. All mac users have reported trackpad navigation issues since at least 5 years ago, probably since the product was first released in 2013.

Mouse scroll wheels also now don't work periodically apparently so if we could get the ball rolling at some point within the next decade that would be great:

Re: Mac Trackpad Issue after Update

BeauSlim — Wed, 07 Jun 2023 01:57:21 GMT

I definitely find the new trackpad system disappointing. I told them about the Magic Mouse issue months ago. I and many others complained about the slow-panning issue, asking for the smooth glide feature from the old Native Trackpad plugin to be implemented.

I have to assume that most Fusion360 users on macOS plug in a clunky scroll-wheel mouse, and that the developers assume this means that nobody *wants* trackpad support, rather that people are avoiding a broken interface.

So, here we are with worse trackpad support than we had 2 years ago. I have to constantly zoom in and out just to move around the design space. And I often have to press F6 to reset the zoom scaling so that panning works at all.

If people want better trackpad support, I urge them to speak up!

Re: Mac Trackpad Issue after Update

b5.belgie — Wed, 07 Jun 2023 11:30:50 GMT

And still no one from Autodesk who gives us a answer on this problem here.

until the problem is fixed i not renew my licence.

Next month i had to renew but i can't work like this so looking for other software to design.

Re: Mac Trackpad Issue after Update

b5.belgie — Wed, 07 Jun 2023 15:12:32 GMT

I have the solution 🙂 buy a older imac and all works fine., can't be updated to the new software so your magic mouse and trackpad will work as we love. switching to my old imac and say goodbye to my beautiful Mac mini M2... sad to have to do this to be able to work but i can say Autodesk is not getting my money this year.

Re: Mac Trackpad Issue after Update

lichtpark — Thu, 08 Jun 2023 12:17:16 GMT

As mentioned earlier from another user to check on add-ins, I don't have any extensions currently in use.

Neither is "Native Trackpad" enabled in the preferences.

Re: Mac Trackpad Issue after Update

lichtpark — Thu, 08 Jun 2023 12:19:23 GMT

Ok, I just tried to enable "NATIVE TRACKPAD" Preview Feature.

It works now with Shift + Trackpad Pan, Zomm, Tilt ... All fine.
I'll keep that feature enabled now