topic Re: Fusion 360 is failing to update in Fusion Support Forum

Fusion 360 is failing to update

Silvmdg01 — Mon, 22 May 2023 16:41:44 GMT

After several attemps, I am asking for your support on this.

Re: Fusion 360 is failing to update

jhackney1972 — Mon, 22 May 2023 17:00:34 GMT

You will need to post your Fusion 360 log files. If you do not know how to collect them, take a look at this article.

Re: Fusion 360 is failing to update

Silvmdg01 — Tue, 23 May 2023 11:55:02 GMT

I thought these were added yesterday. Sorry

Re: Fusion 360 is failing to update

tasha.addington-ferris — Thu, 25 May 2023 16:55:02 GMT

@Silvmdg01 Are you launching from a desktop shortcut? If so, can you try this:

Delete the current Fusion 360 shortcut.
Open the Fusion service utility See How to launch the Fusion 360 Service Utility.
Run Repair Fusion 360.
This will take the version to the latest and also generate a new shortcut. Use this new shortcut to launch Fusion.

Re: Fusion 360 is failing to update

tasha.addington-ferris — Thu, 25 May 2023 16:56:33 GMT

My guess based on your logs is that your shortcut is stuck launching an older version of Fusion but the newer update has already downloaded and is not being launched, so it fails to recognize that an update is available.